January 2018 by Michael R.
I do not find Bank America to be a decent bank anyway, but the Holden branch is THE WORST. My wife and I feel very anxious every time we use this branch. We feel as if we are under extreme scrutiny when we go there. They make us feel as if we shouldn't be there and we are doing something wrong: usually cashing a check against our checking account or depositing checks. I feel as if they look for any reason to not cash checks, we get the look similar to what people get when being pulled aside at a security checkpoint in a war zone, and all the fees are chocked up to "That's just what we charge." I was even told about 7 months ago, "Your lucky we are here." How terrible!!! I've had my same checking account since 1988, a mortgage which I paid off (they wouldn't release my title till I "proved" I paid it off which took a lawyer), and a home equity line which we paid off after getting the hardest time about it. Today is the last straw! They gave my wife, who is on my account, the worst time when trying to cash a check. By next month at this time I can tell Bank America to kiss my butt!!! If you are starting off with any bank around this area, believe you me, unless you like balls of anxiety when banking, feeling belittled, and paying many fees for this experience, go somewhere else!
