-
November 2023 by B R.
I work for a non-profit and went in with two of my clients. Both of them are independent and wanted to do separate things. I allowed one client to look at different holiday decor items while helping the other one order from Subway. After ordering, one of the clients and I sat down and they showed me a math problem that they were struggling with. I was able to show them an example problem as they ate their sandwich. After a few minutes, the other client comes back up to me and said that they felt uncomfortable because a worker was following them around the store. Before I could even answer my client, the worker (the same one that my client was speaking of) came up to us and asked us to leave the sitting area by Subway because it was "for Subway customers only". They then continued to explain how if we wanted to "hang out", then my clients and I could go to a library or McDonalds. We get up to leave, not arguing with them at all (despite the fact that my client still had not finished their entire sandwich from Subway), and I got my client a candy item they had been asking for. While we were in line checking out, that same staff member stood directly behind us and watched us checkout and leave the building. As someone who worked for a grocery store for 5 years (across all departments and including management positions), I feel that this was completely unnecessary and unprofessional. My clients never touched a store product unless they purchased it, multiple Walmart employees were sitting in the Subway area without purchasing subway foods (one of them was even reading a book), and we were customers of Subway who were actively eating.
-
June 2023 by Sophia N.
tried to order an item for shipping, but it put in the order as delivery from the store, whatever. i never received my item. customer service online told me my item was ready but they had no delivery driver. thats fine, i work, i know finding staff is difficult. the issue was that no one communicated or acknowledged my order even existed (on the stores end). i was assured it would be delivered the next day. next day comes, still absolutely no updates or communication. i decided to cancel the order and order it for pickup instead, to make it easier on both ends and alleviate the issue of them finding someone to deliver my order while being short staffed. i received an email saying the item was unavailable for pickup. so not once, but twice, walmart took my money (for a decently expensive product), claiming to have it in stock and ready, but never communicated or acknowledged my orders, only to find out they never had it in the first place. took my money and ran, literally, with zero communication. customer service on the phone was luckily able to help me, but regardless this store is an absolute mess. i understand being short staffed, and am so understanding of retail employees, but taking my money twice and never communicating / straight up lying is unacceptable. if the store is unable to process online orders -delivery or pickup- due to staffing issues, it should be shut off for the store bc its not okay to just take peoples money and completely disregard online orders; its a complete failure by management and higher ups at walmart for this store at the expensive of customers and most likely also the overworked and stressed out employees there
-
April 2023 by R.J. S.
Had a great trip to Falmouth this week..Waze took me on ways that I never knew were ways before..I hope she knew something that I didn't know about why we didn't take the more expeditious route..She took me down twisty, curvy, turnsy narrow residential streets, roads, lanes, drives, pathways, etc with lots of tight right turns and switchback lefts for a long time before I finally got to where at I was going t go..I usually have very good situational awareness but I lost my orientation early on and didn't have time to stop and check trees for moss growing on the north side..Was very thankful that when I finally got there, I was very close to where I wanted to be..Had a great lunch at Casa Vallarta Mexican Restaurant..Great waitress Ana did an excellent job and provided excellent service and made the whole experience very pleasurable..She is a great booster for the restaurant..Thanks, Ana..The food was well prepared, well presented, very generous servings, and very reasonably priced..The bean dip that came with the nachos was to die for..That could have been my lunch..I hope it was nutritious because it was delicious..Thanks, Chef..I look very much forward to going back to Casa Vallarta Mexican Restaurant again, the next time I'm allowed to go that far away from home..After lunch, I went to Walmart..Another great experience..The greeter engaged me in conversation while I set up the electric shopping cart..Very nice lady..Thank you for your kindness..Walmart is a massive store, of course, but it is well laid out and with plenty of room to navigate up and down the aisles..I was very happy that I was able to find everything I was looking for at good Walmart prices..On the way out, there was another greater saying goodbye..Does shopping get any better than that?.Talked to the store manager briefly..She is a wonderful ambassador for Walmart..She is relatively new to the company but comes with 30 years of experience in retail..Walmart is very lucky to have her on its team..The drive home was more expeditious even though it took me by the two flash points at both bridges over the Canal..Thank you, Waze..Very happy when I was home safely..What a wonderful trip, what a wonderful day; how wonderful it is to be alive..
-
February 2023 by Sylvia Q.
I have ordered on line from Walmart for a couple of years....haven't had this problem until now. I had ordered Depends. Arrived in a too small bag with the top sticking out. AND the top of the pkg was torn.Today.....a pkg of Poise pads was left with the receptionist with no covering or wrapping.I am not ashamed that I use these things but I don't feel the need to advertise that fact to everyone who lives here.If this is a new policy with Walmart.....they should advise customers so we can make our own decisions. So is this policy now?? No bagging or wrapping? Let me know no before I place another order for personal items.
-
August 2022 by Dustin
A bike section with pumps and repair tools. And a place to park your bike, too.
-
August 2021 by Tim B.
I bought some items online for in store pickup. After waiting 10 minutes at the pickup desk i went to the customer service desk at the front of the store to ask for assistance. They called someone to the pickup area who said it wasn't her job but she would help me. I thought ordering online would be easier for me but not at this store
-
May 2021 by Peter S.
It seems that the staff at this location doesn't care shelves empty and long lines a checkout
-
May 2021 by Lion R.
I don't have high expectations for Walmart but this store is terrible as it is plus the employees are extremely rude (understatement), unprofessional and have no idea how to do their jobs. Very poorly run. I'd give it zero stars if possible.
-
April 2021 by Karen R.
This review is going to the Walmart worker that went Well above and beyond for me yesterday!!! The case of cat food was so far back and jammed in the shelf. He got creative to get it out for me. It was really a tough job & he had such an awesome attitude with this stressful task. I Thank you so much!! You Rock!! My "Hero" :-)