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April 2023 by Ilina M.
This was the most unpleasant experience I've ever had at a place. I brought some Of the youth I work with and was treated poorly and got cussed out by one of the staff that works there. I was not helped and no one knew how to set up the PC/consoles. No professionalism and no respect for their costumers. Do not recommend this place.
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April 2023 by jackie o.
I went to platinum city gaming to bring my clients to have a good day on their school vacation. First we tried to get some arcade cards... but the machine didn't take discover, Mastercard, or American Express. Even though the machine said it does. So i had to take cash out of the ATM to get a card, but it was fine. Then, I bought two hours of gaming on the pc/consoles for four people... and genuinely sat there for 45 minutes while the worker tried to figure out how to set the gaming things up. He had to ask someone who does not even work there for help. While asking this random person for help, he too was not able to help then the worker began to cuss at this specific person in front of my client. Our program has adolescents who struggle with mental health and this incident at platinum city gaming was definitely not a pleasant one. I asked for a refund because we did not play one single console because they couldn't even figure it out and they said no. They don't offer refunds and they said all sales are final. So you're telling me I paid over $100 for two hours of gaming, didn't touch a game ONCE and don't get anything back. I had 2 of the same incidents prior to this and it would be fair to say THIS PLACE IS A NO GO! Do not go here if your looking to have fun with your children.
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March 2023 by Skye B.
I used them for Dj and linen. The Dj never answered his phone to find out what songs I needed. He just agreed with Rashad and said he had all the music.. He showed up late. He didn't have any music downloaded. He played wedding music for teens. He used YouTube. Never engaged with the children. My daughter requested songs for her sweet16 grand entrance and wasn't provided any. Rashad ordered the wrong size linen and refuse to change it for the correct size. You have to give people what they pay for. I would never refer anyone.
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January 2023 by Jordyn P.
I am appalled to have witnessed the staff speaking to party children the way they did. During the entire duration of bumper cars the worker demonstrated unprofessional behavior. No patience, and absolutely no understanding that the age group she was working with was 4-6 years of age. She never physically got up to check and make sure seat belts were secure. Every time a group of children from the party I was with got in, I went into the floor with my 9mo old strapped to me to make sure and say. Never once did she give instructions on how to operate the vehicle children were doing wrong instead of redirecting them she was threatening to stop the turn. Again, we're talking to 4-6 year olds. But what really got me was her megaphone and the excessive use she had for it. She rudely shouted in my 9mo olds ear with it and when it was brought to her attention she proceeded from inches away from me speak to me with the mega phone. When a parent addressed her and how she was speaking to the children her response was "oh sorry, I don't have kids".Also, I have no issue with children at all. But there was a little boy who appeared to be the child of someone working. Which is okay!! I know kids love having other kids to play with and they don't care who they belong to. But I witnessed this child be mean to the children who attended the birthday. I saw the child boss and demand the kids around. I saw him snatch basketballs from younger kids to give to the older kids. I personally don't think a child of a worker should have the free range to join in on another child's party without asking the participants if that is ok. I'm sure this post sounds like I am knit picking but wrong is wrong and there was so much of that at this party due to business. And I will always advocate for my children and the ones around me.I do not understand the comfortability people gain when speaking to other peoples children however they want.10/10 would not recommend.Just wanted to edit and say, that it wasn't the entire staffing. Just one in particular individual.
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August 2022 by Lexi P.
Jonathan was extremely friendly and polite, and walked us through how to get started at the arcade. He was super attentive and had awesome energy. My friends and I had a blast (we are in our late 20s). All this place needs is a good bartender, and some simple food like burgers/hot dogs/chicken nuggets. If they had a good advertising team, this place would be packed every Friday night! They need something to entice people to want to come, like raffles, giveaways, etc. Sooo much potential here!!!
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March 2022 by Nick B.
Extra $5 for a pitcher of tap water when they advertise 2 pitchers per party. No game tournament which was the main reason my son wanted the party there. I was dissuaded from playing myself even though they advertise parents can me play free as apart of party package. Party for 12 people but only six seats. They sang happy birthday to another child during my son's party but not for him. Owner takes no responsibility for any of this. All his responses are just excuses. WE DID NOT RECEIVE 2 PITCHERS even though you keep saying we did. Why charge $5 for a pitcher of water anyway????? That's obviously why I wasn't allowed. Would you like to see the video where you and I are discussing the tourney in great detail? You obviously don't remember that.
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February 2022 by Aliza H.
If you see this on the web and think of stopping in, just don't. I've never been so terrified to walk into an establishment. This place is filthy and dark and dingy. Our family has never walked in and out of a place so fast. And the smell was putrid.
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January 2022 by Anthony B.
I would never go back here. You could not pay me to go back here. Old machines, cheap frozen food, awful drinks (served in Dixie cups), and wayyyy overpriced. Don't be fooled, take your money elsewhere.
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February 2021 by Jowanna G.
Words cannot express how satisfying and sanitary our experience was with Platinum City Gaming during these pandemic days. We were unsure what to do for our 18 year old son's birthday and discovered this gaming facility. It is a true hidden gem with something for everyone of all ages. We enjoyed bumper cars, VR games, pool, air hockey, arcade games, basketball, and online gaming just to name a few activities. I am looking forward to our next visit, thank you for an amazing birthday celebration!!FYI They also have an available bar for a nice mommy break
