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March 2024 by Cindy B.
I think cvs on grand hwy does a really good job , they never disappoint me , an there alway friendly an will to help with over the counter questions too ,
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December 2023 by Marsha P.
This CVS has chosen to partner with United Health and their U-Card program. This program extends a $50 quarterly benefit for OTC products that can be purchased at CVS as well as other stores. Tried to use the card at Swansea CVS and was told they could not get it to work. So, I payed out of pocket. It worked fine at other stores and online. When I got home, I called United Health and the card was fully loaded and working. I went back to CVS and spoke with the store manager. She said the cashier knew how and so did she, if there was another glitch. There was. One that lasted 45 minutes of trying to use the card which we found out, when they called their help line, they were using incorrectly. The cashier had never seen or used one, the manager could not do it either, and a passing cashier who wasn't working and "knows everything" couldn't either. Actually they were never able to put the card in so that it worked; even after calling their CVS helpline. Three people including the manager tried. Ok, so I left and was easily able to use the card at CVS in Somerset. The worst part of this is the manager tried to deflect the blame onto the insurance company and told me, "Well, I'm not responsible for the insurance company." No you're not. However, if your company accepts this program and partners with it, you are responsible for training your employees and yourself on how to use it. You are responsible. The store itself is clean and tidy and clerks are for the most part fine. The pharmacy is understaffed and again the techs range from well trained to I don't know and I don't care. Hours are also short with an 8pm closing during the week and 6pm on Saturday and Sunday. If you need to speak with a pharmacist make sure you set aside an hour as the wait is long. Good, clean place to buy sundries and candies, use self checkout and leave. If you need any interaction beware.
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June 2023 by Patricia W.
If I could give a zero rating to CVS I would. Don't ever depend on them for getting any test results back on time, back when Covid tests were required for travel, CVS was a huge let down and almost caused us to miss an international flight. Their prices are very expensive and their customer service sucks.
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January 2022 by Gary V.
I live in Florida most of the year but spend a couple of months in RI/SE MA too. So, as I do all the time in FL I got a 40% off one item coupon sent to my CVS ExtraCare card. I picked up some Pronamel toothpaste (Buy One, Get One 50% off) and a 12 pack of CVS disposable razors. I go to the counter and it doesn't get approved!! WHY?!?! I ask the young kid behind the counter what the problem is and he is clueless. So I overpay for the 3 items and go home. I go online and send a message to CVS Corporate (I think) and get an email response from a guy named Michael Souza. He is supposedly fairly high up on the CVS corporate totem pole. He gives me a (508) area code phone number to call him. I am surprised as the automated answering system tells me "Thank you for calling CVS in Foxboro." I try getting to Michael Souza to no avail. I then spend about 20 minutes trying to fit my complaint onto their 1,000 character comment/complaint page. After completing so that it fits... "that system is inoperable at present" or b******* to that effect. I was raised in East Providence, RI which might be 20 miles from CVS Corporate HQ's in Woonsocket. I guess when I get pissed off enough I'll grab a dozen disabled, spinal cord injured veterans like myself (most in their wheelchairs) and we will go picket CVS HQ's. So, they can take their "40% off coupons and put them where the SUN DON'T SHINE!" Stick a fork in me... I AM DONE WITH CVS! Walgreen's will get all my business. When I return to FL I'll go into the stores I frequent there and tell the managers why I will no longer be doing business with them. Maybe CVS Corporate will listen to them! In a word I call CVS... "**********
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November 2020 by Liz R.
More than once, my automatic refill has not been filled when the automated system stated the date and time of pick up. They never follow up on requests for doctor's orders for refill or actively address problems related to the flaws in the automated system.
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August 2019 by Doc L.
This is a great CVS!! Plenty of parking, drive through pharmacy, spacious inside with lots of products to choose from! The store is always well organized and clean! The service is always friendly and prompt! I wish the cvs close to my house was as great as this one!!
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May 2018 by Terry R.
Usually good service Maybe a computer glitch but had an automatic refill and asked for a pickup yesterday at 4pm. I arrived today at 2pm and not ready so waited 20 min for the pharmacist to fill it. No one was waiting so not sure why it took so long to put 30 pills in a bottle. Also I had downloaded a 25% off coupon to my reward card this am but found out not on the card. So no discount on the $25 of merchandise I really could have waited to purchase Frustrating!!
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December 2016 by Stephen Chase
Metro Fall River's best CVS!!!