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December 2023 by Christina M.
I love all the unique finds in this store ! But what I especially love is that my first time in here Jaxson went above and beyond to make me feel so welcome to always come back and receive the same awesome customer service! This was my third time in the store today and I was filled with good energy between Jaxson and (I believe the very helpful woman's name was..) Beth!!!? She's got some fabulous energy .. a doer!!! My second time here I'll be completely honest ... the checkout wasn't as helpful ... it just seemed as get me in and out ... and I missed Jaxson's energy from my first visit that I mentioned to them how it was my second time in and "where's the nice young man who helped me last time" ... all the workers adored him when I mentioned him. And being around the service industry for years , some people just have that energy that draws u to want to go back!! Jaxson has got that and I'm sure he will be very successful in life always!!! Love feeling welcomed and not judged where I go .. as the first time I went in I did feel a sense of being followed for stealing ... maybe it was my paranoia but I had a big homeless looking jacket on ... my hair was a mess ... I honestly hadn't showered that day ... and I felt so uncomfortable showing up until... JAXSON!! Keep up your good energy kid!! U can change a lot of peoples day!!! And u are going to make it so far in life!!! The paper store should just hand u the business ! ;)Happy holidays!!!Also I read the review about the "vulgar" language ... Get a sense of humor lady... we are all adults... and we wouldn't have children that are unaware of that language running around or walking in the store unattended ... unless ur just an irresponsible and ignorant parent... that review should be taken down Lady acts like she never saw a swear word ... ur kids see worse on the internet love ! Xoxo (this is in reference to her complaining about the adult humor oven mitts and socks )
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November 2023 by Terrence Cullinane
Great jewelry
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July 2023 by Penelope m
What happened to greeting guest? HI /HELLOOOO is not hard to say. If you’re going to pick and choose which customers you greet.. just quit your job :)
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June 2022 by Ashley Therrien
Beautiful store. Tons of selections. A little bit of everything. Friendly staff. A little pricey but quality items and material.
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April 2022 by David Zeller
Staff was so helpful in picking out just the right gift.
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December 2021 by Elaine S.
I went to the Swampscott store today and looked at all of the great merchandise available. However, as I was browsing, I came across a display that was shocking. It was Christmas socks that had VULGAR language on them. There were also kitchen oven mitts and pot holders with VULGAR language on them as well. They had paper coverings on them warning that you must be 18 yrs. old to view (lots of luck with that) and several of the covers were off (no surprise there). I was appalled to see that kind of junk in the Paper Store and quite frankly those displays were offensive. SHAME ON THE PAPER STORE!!!. I left disgusted and would have spoken to the manager but couldn't stay any longer. If and when I go back I will speak to the manager about this. I would advise the merchandising staff to revisit what they purchase to sell in the store. Very disappointed. Elaine S.
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November 2021 by Jess I
Great selection of gifts!
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May 2021 by Bobby Conlon
Always one stop shopping for cards, trinkets, shirts and garb for moms and wives. Friendly helpful staff and Covid screens for my protection!!
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April 2021 by Carolyn Jackson
Just like a Hallmark Store. So many cute things. Pocketbooks, caps, the long lost art of stationary, key chains, .........good customer service. A bit expensive for me. Sales are nice. Can't stop at the mall without going in for a look see. Bought some beautiful cards there.
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April 2021 by Loralie G
I don't usually take the time to write negative reviews but this time I'm not just going to write a review but I'll be contacting corporate. I go to the Paper Store on average of 3-5 x a month. I've never had bad experience in the store..quite the opposite. The people that work there are usually friendly enough. On Saturday i went in and there were 2 girls that I'd never seen before so i assume they're new. I didn't get their names but I'll go in tomorrow to get them so i can include them in my letter to corporate. They were both uninterested in their jobs, hadn't a clue what customer service means and as rude as it gets. I won't be going back in as long as they are there. If i don't hear back from the company then i can assume they sanction that type of service.There was an incident but it's too long to write about.As i said at the start of this post i usually only take the time to write good reviews so for me to be this po'd i can assure you, the reader, it was terrible "customer service".
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April 2021 by CJ Leong
Store is well organized and stocked.
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March 2021 by Loralie G.
I really like writing good reviews as it's much nicer to recognize good customer service and know that i can bring a smile to a someone who knows the difference between good customer service and poor service. I don't need much but i don't want to be treated as an irritant. The 2 employees at the Paper Store were so bad that I'm taking my time to post this. I went in looking for a specific item..ironically i wanted the Natural Life " kindness matters " car magnet. I went to the Natural life display and when i didn't see the magnet i asked the sales girl ( i didn't get her name) if they had Natural Life products anywhere else in the store. She sullenly said no and walked off. I looked around a bit and went to check out and found a NL display at the beginning of the check out line. A nice big one that you really couldn't miss. I did find the magnet i wanted and that was good. I get to check out.. the girl ( again, no name) and.. no hello, no acknowledgement of any kind. I told her what happened and received absolutely no reply whatsoever. I will go back tomorrow to get their names so as to include them in my letter to corporate but i think that at a time when people are looking for jobs the paper store could do much better than this. I wouldn't normally spend this much time on a customer service issue but the attitudes were really that bad. They represent the company and if it were my store I'd want to know.
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March 2021 by Judie VanKooiman
It was AWESOME!My favorite store. You walk in and the aroma just wraps around you.
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March 2021 by Jessi Tassinari
Great selection of gifts!
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January 2021 by Alicia Emerson
Stephanie holds this store down! She’s amazing and is always going above and beyond for all her customers! She’s helped me with all my shopping every-time I come in! I love the Swampscott Paper Store! Best location hands down!
