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February 2024 by Alejandro Rubero
Chris was great, he fixed my issue and even helped me set up my T-Mobile app. He also helped me setup my home internet. He made the buying process so much easier! He genuinely cared and thats why I stick with T-Mobile!!!
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February 2024 by Jonne Rodriguez
When I tell you that Chris needs a raise, I mean that with all my heart! Chris goes above and beyond for the customers and because of him And him alone I switched to T-Mobile! Thank you Chris at the Swampscott store for all you have done!
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January 2024 by Sasha Rose
Chris M deserves a raise he was so helpful and very kind.
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January 2024 by kayla bourgeois
chris medina has great energy and is very friendly. he was also really helpful and fun to chat with. he deserves a raise!!!
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January 2024 by Spiro
Bad customer service, all they care about is selling phones. I have a question about moving pics oh who cares it always errors out, so what just buy a new phone. They know nothing about the iPhone 12 but I’ll sell u the iPhone 15
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November 2023 by Paula Hynes
I walked into a store full of people. The staff handled each person's needs quickly and efficiently. I bought my new phone had everything transferred in short time! Awesome experience!
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October 2023 by Yelitza Calderon
The guy chris was really considerate and patient with me and made time go by fast while i was waiting for my phone to transfer. Need more people like him to make peoples day (:
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October 2023 by Wendy Bates
Chris Medina went above and beyond helping me and my daughters switch from Verizon to T Mobile. His co workers were trying to have him help other people and he stuck by me and my daughters giving us the exceptional customer service needed. So happy to be part of T Mobile team now.
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October 2023 by RoseAnne Levinson
I visited the Swampscott, MA T-Mobile store. I spoke with a staff member names Chris. He was so thoughtful and answered my questions in such a clear and concise way. There were other customers in the store, but he made me feel that I was important and nothing was a problem. I certainly will continue as a T-Mobile customer and people like him are a major asset!(He needs a raise!!!) Thank you.R A L
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September 2023 by John F.
What is very happy switching over to T-Mobile after being a customer for almost 20 years at Verizon. It got to the point at Verizon. I couldn't get any customer service help and the bill kept escalating about every three months to the point where I was looking at my phone and asking myself is it worth paying the exorbitant amount of money that I'm paying, I want to T-Mobile and the guy there actually explained everything I told him my situation and he was very patient and said let's see what we could do. Although ultimately, I ended up buying the phone and switching the service over using T-Mobile corporate basically over the phone. The person I talk to was instrumental in having me do so, I ended up getting a plan for 55 and over the magenta plan and it was $50 a month and that includes my iPhone 14 which I had an iPhone 6 before then. and I have gone back to T-Mobile Swampscott location afterwards to ask some questions about my phone and no matter how busy they were. They always answered the questions quickly and help me out. I highly recommend T-Mobile if you're getting tired of those companies such as AT&T and Verizon who once they sign, you don't give a shit about you, it's just about how much more money can they get from you and they would rather get a new customer then retain an old one. Will stay with T-Mobile at least 20 years I'm sure if not for good highly recommend one last thing. If you have any questions you can go on your phone and there's always somebody there to work with you to help you with any problems that you have without having to wait hours to talk to someone. So what I'm saying is they have great customer service again five stars and I highly recommend they will give you what you asked for at a good price.
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July 2023 by frances lynch
Bought latest phone here a few months back, very helpful staff. Went back yesterday with a question on one of the phone features. Nick was very clear in explaining the feature and then was nice enough to do the changes I was asking about. Really recommend the T Mobile team at this location ?
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July 2023 by kathy oconnell
Swampscott T Mobile..Schavonne and Owen were very professional, patient and persistant today transferring info from one phone to another ..highly recommended this team and store
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May 2023 by Andrew Christensen
Schavonne was excellent....helped my family change from another carrier, highly recommend!
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May 2023 by Ash
Shavonne was AMAZING! I had a crazy hectic day that was filled with road blocks when it came to getting a new phone. She made the whole experience much easier and was helpful the whole time. Answered all my questions and found the answers to those that I thought had none. Really awesome personality and hope to see her again if I run into anymore phone troubles!
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May 2023 by Nohelia Figueroa
A life saver!! Schavonne was very patient with us, also she knows a lot!! and answer every question. Thank you for all the help
