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June 2024 by Finch
HORRIBLE!! Cannot deposit checks here even if you have an account they are extremely rude. Do NOT go here, Yana S served us and was a NIGHTMARE!! Treated so terribly throughout the entire process
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April 2024 by Adriana Alvis
Customer service it's the worst.
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November 2023 by j C
Stay away from this bank!!! Extremely rude,if you want to cash a check and don't have an account with them, check being from there bank, GOOD LUCK, treated as if you were a criminal , plenty of locally owned banks around the area that make banking a pleasure,not this place not these folks,oh and there policies change like our weather, STAY AWAY ,if you want to be treated like a human don't go in there!!!!
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November 2023 by Krish Gamers
I have three business accounts and each and every time go for the transactions cashier name is Jenifer she is very unprofessional and she is asking me every time are you in the account ? And when I said yes she is like are you ? Very disappointed with customer service and cashier is very rude.
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February 2022 by Mass Lighting
This place needs to get its stuff together before i close my account. I have been banking here for almost 15 years and the service is horrible with the exception of a gent named Aragon Fleming. When i deal with him im in and out!!! anyone else its like pulling teeth!!!! 5 star is for him and what he does not the other tellers that ive dealt with!!!
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January 2022 by Linh Duong
I have been banking with Santander for years now. I started going to this branch and they can't ever really help me with anything. I tried cashing a check with MY NAME and MY MOTHER'S NAME on the check. A government issued check. We were BOTH at the bank. But, they could not do it for me and when I asked the teller she just shrugged and said I'm not sure why. I walked over to Citizens bank and they cashed the check for me. They also deposited the other one that also had both our names on it. Also, the bankers aren't so friendly and don't seem customer service oriented either. Quite frustrating.
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December 2021 by Erin Castro
Excellent Customer service ,
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September 2021 by Nicholas Circiello
The very helpful I love the ATM machine for certain reasons
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July 2021 by Douglas Bowker
In terms of physical branches I prefer the one on Essex street over that on Paradise road as both the building and the ATM are better maintained. As a bank in general, Santander has been great both for personal banking as well as a variety of home loans, lines of credit and as the bank our small condo association. Friendly, responsive, very easy to access online since about 2018 and they've expanded ATM access as of 2020.
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November 2020 by Shaun Ottersburg
Their branch manager was amazing I’ve been dealing with fraud from someone using my account in another state and no other branch has helped me in 4 months and he did in about 5 seconds
