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July 2024 by lucjano shuka
Old Chinese man will forget about your clothes and your deadlines. Terrible sercice and overpriced
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March 2023 by Liv
Great service, friendly, I recommendService: Alterations
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March 2023 by Marina Lvova
Awful service!!! Just got my cashmere sweater with wholes! Owner did not want to admit that it was his fault! Don’t use this place for dry cleaning!
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October 2022 by Ginger Z.
The cleaning business is family owned and have always been professional and they do a great job cleaning my clothing. The owner also does alterations.
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June 2022 by B r.
If I could give this place zero stars I would. Long time customers of this dry cleaners; I was dumbfounded when the owner, Oak, told me that she needs payment up front from us which I was a little surprised with but was fine because they always did a good job with the dry cleaning. I wear dress/office clothes to work that need dry cleaning every week... what I noticed was that she started out at her regular prices for the items but every week when I went in to drop my dress clothes off, she would raise the prices up.. little by little.. until the cost of my dry cleaning was outrageous. I said something to her and her excuse was that they got new machinery in and the cost needs to go up. I told her that this would be the last time I use her and she said "then go find another place to go"... without blinking her eyes. Terrible, nasty service......its obvious that she is price gouging and does not care one but because she is finding she can get away with it. I ended up finding another dry cleaner in our area that our outstanding... Friendly, reasonable prices and honest.
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June 2022 by Taylor G.
Best dry cleaners around. I have been going here for years and extremely pleased. customer service is amazing and they have always been able to deliver
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October 2021 by Brian A.
I found the owner was extremely rude. I dropped off some of my wife's clothes. My wife later informed me I dropped off wrong clothes. The ones I dropped off were for Goodwill. So I went back asking for clothes back and refund. She reluctantly refunded me after I explained my mix up and apologized. She couldn't have been any more rude and told me to never come back. She said she has over 7000 customers and nobody complain to her. I find that impossible. She also told me to never come back. No problem I would never step foot in that place again.
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March 2021 by Dan DiMeglio
Not normally one to even write a review. I’ve been here every week for the last three months because I now require professional attire in my work life. There’s always an issue and it takes a considerable amount of time for them to even find my clothes. It seems they no longer have a working card reader, so be prepared with cash if you plan on trying this place out.On top of everything, they have restricted hours due to covid. I understand covid is affecting all businesses and industries, but how am I supposed to drop off and pick up my clothes when your hours fit inside of my 9-5 hours. I literally leave for work before they open, and get back after they are closed.Today I am off so I tried to pickup my clothes. The open sign is up but the door is locked. Sitting outside trying to see if anybody is in there, but it seems as if the workers just locked the doors and left. Am looking to switch to a different dry cleaner now, which is really sad because this place is very conveniently located.
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March 2021 by Andrea Mullin
Normally not one to write a negative review but it paid a me to give a single star.Avoid at all cost. Dropped my wedding gown off here to receive a dirty rag back.Dropped off in OctoberCame back November 23Wedding gown was supposed be ready by November 11 told her I had an appointment to get it preserved got 20% off of the priceDid the wrong dress January 20 said to come back in 3 days - dress was untreated until the January 20thJanuary 23-not ready no callMarch 3sititng in a bucket be ready by next WednesdayPicked up my dirty dress and still had to fight to get the price down.Disorganized, and not skilled.
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March 2020 by Nery Martin
Brought a small rug in, and got over priced. Not only that but I got the rug back dirty! With the amount I paid and wasted I could of just bought a new one.?♂️
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March 2020 by Briana Rossetti
Called the day before to inquire about same day service of an individual blouse and was informed it would not be a problem. I dropped the shirt off at 8am and reconfirmed I would need it back the same day and I was assured it would be ready by 3pm. Upon returning at the time given and handing in my ticket they started to look for my shirt. After about 5 minutes, they told me they forgot to dry clean my shirt entirely. This was my first time using this company and will sure to be my last. Unacceptable business management.
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June 2019 by Katie H.
After being long time customers, we are customers no longer. I guess we're lucky, but we've never had anything ruined by dry cleaners ever, until last week when paradise cleaners ruined a tie. They are so nice to their customers until something goes wrong, then they write you off like you don't matter and they have plenty of other customers. They will not take responsibility at all, and shift the blame on the manufacturer. This tie has been dry cleaned several times in the past without problems, so not sure how it could be anyone else's fault. Just apologize and own your mistake. So disappointed in the complete lack of customer service, when we the customers did nothing wrong.
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June 2019 by Janice B.
If you're a person of color DO NOT give this place your business. I took a leather coat in to be cleaned. The old lady behind the desk told me they had to send it out so I had to pay up front. It's leather so I kind of understood the reason. A month or so later I took a blanket in to be cleaned. Again this old lady (the same one who waited on me before) said I had to pay for the cleaning upfront. I've near heard of this so I told her that I felt the reason why she was asking for payment upfront was because of the color of my skin. And walked out of the store with my blanket. Went down to Jay's Cleaners in Swampscott, no problem. They never asked me to pay for it upfront. So I believe this place doesn't really want people of color as customers because they think we don't pay for services rendered. I will never go back. Jay's is a much better place and the service is wonderful.
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May 2019 by Linh D.
The people here are so sweet. We have been using them for years. They do a wonderful job and are friendly and provide excellent customer service. I've also had a few things tailored here. They have a fair price for their services and everything is done in a reasonable amount of time. I recommend this place. Wonderfully small family own business.
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June 2018 by Scott B.
You know how when you start using a service, and that service is very good everytime you use it, so much so that it's now your weekly routine? Paradise Cleaners is just that. I can't imagine going anywhere else, and I don't think I will trust anyone else with my drycleaning. The price is fine and even though they are not open on Sundays, that's fine, I go on Saturdays I've been going there for as long as they've been open, and have followed them through each of their moves. I highly recommend them.
