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September 2024 by Diane L.
I’ve been an Eastern Bank customer for over 20 years. They’re always professional, courteous, friendly, and helpful.
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April 2024 by Sylvia Frenette
Nothing but wonderful service and a friendly smile and attitude!! Been with Eastern bank for over 10 years, and 5 years at this branch! ?
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March 2024 by nicole ricard
ATM broken. 2/252/26/24. Please fix!!!!Gave my card back after 5 minutes but machine wouldn't run!
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October 2023 by Geno Desaulniers
It's great people in All the locations I have visited
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April 2023 by Kristin Burke
Always very helpful and friendly
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January 2023 by Alissa Goodstein
Extremely rude banker ( Susan Beean) that was getting loud and extremely unprofessional towards my husband who has questionable transactions and they were very rude about it. I had an account with that branch and they we’re taking out fees that we’re not legal and I even had a lawyer look at it. Don’t waste your time or money on this branch or bank name in general.
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February 2022 by Meaghan Colleran
I've had accounts at Eastern Bank for many years now. I also just moved back to the area and this Eastern Bank is the closest branch to my house. I will never be going back to this branch.My husband and I came in with our infant to withdrawal out used-car-buying-money. My husband doesn't know any of the account numbers, that's all stuff that I keep track of. So I filled out the withdrawal form, wrote down the account number, signed it, and attempted to withdrawal money out of my account.The woman at the window didn't like my signature and said that it didn't match the one they had on file. I said that that made sense, I created my account when I was young and much more optimistic about how much time I'd give my signature each time; now I'm a thirty something mother and have a garbage signature that reflects that. I gave her my drivers license to verify my identification. She said she couldn't accept my government issued ID because it was out of state. I asked why that would make it less legitimate, she couldn't answer. I asked if she'd like to verify my identity using any of my other information (SSN, addresses, secret questions from phone banking, etc.), she ignored me and called over a manager.Manager asked if there were any recently cashed checks in my account to match the signature to. Woman said there weren't. I said that this wasn't true, I'd cashed a check earlier that week and I know the pictures are in my account, I can see them on my mobile app. They ignored me. I pointed out that I had less than a week prior used the same signature to authorize a wire transfer of a much larger sum than used-car-buying-money to buy a house. They ignored me.After spending more than twenty minutes in the bank with my now-fussy infant I was told that my husband could withdrawal the money from our account using the same account numbers (which I had to write down because again, he doesn't know them). They verified his identification with his drivers license (which was also out of state but somehow more valid than mine), and gave him the money. When I pointed out how sexist this felt the woman told my husband that it wasn't sexist as if I wasn't there.Anyway, ladies, if you enjoy banking as if it's the 50s this is theEastern Bank location for you. If you'd like to be able to access your own money, I'd suggest any of the many other branches in the area.
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April 2021 by Peabody Tipster
Only on ATM on the inside of every eastern bank around here. It is a joke! Lynn, Salem, Marblehead and swampscott! it is a total pain in the butt. inside hours are all different at locations and all wonky lately. idk yall need more then one atm inside for people
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September 2020 by Pete Solomon
Helpful staff.
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May 2020 by merry glosband
The website lists hours beginning at 8:00 AM for the drive-thru window. After sitting in line with ten other cars this morning, we all discovered that they really don't open until 9:00. The young woman who spoke to some of us said that she is not able to correct that information on the website and they probably won't change it on the website, since they don't know when they will return to those listed hours. Is it so difficult to change it now, and then change it back again, I wonder?
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July 2019 by Jennie L.
The ATM will eat your debit card and you won't be able to get it back till they're open. What kind of b******* joke is that?!
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June 2019 by Rachel H
Generally this branch is pretty good but why did it take over 30 minutes today to set up two escrow accounts? Because the person I dealt with was new. Too new, apparently, to complete two simple transactions in a timely fashion.
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October 2017 by Benjamin Wollerscheid
I have been banking with Eastern Bank for most of my life. For several years I lived in western states, but no other bank provides the personalized customer experience that Eastern Bank does. Highly recommended for anyone who wants to feel secure with their banking needs.
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August 2017 by Mike Watson
Great people. Always friendly.
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January 2017 by Nancy Erdmann
1/28/2017 We have never used a more custom-friendly bank branch as the Swmpscott, MA, of Eastern Bank. Their personal bankers are amazing--personable, always helpful, providing informed 2017 modern service in a 1940's-like small town atmosphere within the highly populated Greater Boston area. Everyone there is A+. The Swampscott branch of Eastern Bank and, I believe, Eastern Bank branches everywhere are marvels.
