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July 2024 by Will E
Phone system is absolutely useless.
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May 2024 by Larisa D
Awful customer service. I called to refill the prescription. After all of the questions and being on hold for about 10 minutes "Please call back later" message. I entered the prescription number and still was not able to refill.
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March 2024 by Colleen C.
The WORST customer service and staff EVER. They have messed up many medications. I would like to give ZERO stars
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February 2024 by Zack Sheehan
You would think prescription medication would be important enough to warrant human customer service. But no you can chose between the useless voice bot or downloading their app. If you get frustrated you can leave a voicemail that’ll maybe be answered in a few hours. If you have urgent questions good luck because this company would rather see you dead then helped.
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January 2024 by Brenda S
They have taken half the store to put in offices. They don’t sell anything. Minimal shampoo etc.. almost no greeting cards.Literally half the store is gone.Go elsewhere unless you need a prescription. I think that is all they want to deal with there.
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January 2024 by Steve Blood
I just went to this pharmacy that I've been going to for the last 25 years. Susan shocked me by making it a point to say hi. When I left, she actually said goodbye. I stopped going to this CVS due to the unprofessional the help is. I've been going to the Eastern Avenue CVS as their employees are wonderful friendly people which makes it a good feeling Everytime I go there. I hope the Swampscot store will again be a store I used to like.
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January 2024 by Lisa Hartford
I don’t know what they’re doing at that store, but putting in that minute clinic is probably the stupidest thing they ever did. I used to love my one stop shopping at CVS.
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December 2023 by Amanda M.
I wouldn't even give these workers 1 star. The cashier Anahi was rude- she got 3 different managers & each one was more idiotic than the last. They were all so rude & had 0 information so of course their feedback was moronic. I will be changing my pharmacy as well.
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November 2023 by Dean Gallo
Picked a much needed prescription at the drive up. I was told my insurance would not cover it. The pharmacy associate charged me 142.00 for a prescription I refilled a week later at Walmart for. 10.04. When I compared the bottles I noticed the cvs associate used an address for me that was 8 years old. He never put it through. When I questioned him he said he gave me the cvs discount of 20 cents. It was a total rip off.
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October 2023 by kenneth schulman
After waiting for days for a prescription to be filled, and being told each day that they were waiting to receive the medicine from the warehouse, they finally told me where it was a available and I was able to ask my Dr. to call the prescription in to the other CVS. This is information I should have received earlier rather than being told every day that it would arrive "tomorrow." Such horrible customer service. Can't wait to switch pharmacies
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October 2023 by David A.
I visited this pharmacy, and I must say, the service left much to be desired. Unfortunately, they took an incredibly long time to give my vaccine . The wait was excruciating, and it felt like they were understaffed or disorganized. I understand that pharmacies can get busy, but this experience was excessively slow and frustrating. I hope they can improve their efficiency in the future to better serve their customers.
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August 2023 by Jordan Dana
Alejandro is awesome! Such a kind person and great customer service!
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July 2023 by Charles McCarthy
I switched my prescriptions from the CVS on Eastern Ave in Lynn. Although I live in Swampscott this is a little farther for me to travel but the people in the pharmacy are wonderful. I am speaking only of the pharmacy personnel.
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July 2023 by A S
Not great
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July 2023 by Anna Kelina
worst automated phone system ever
