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“I just want to leave a huge shout out for amazing customer service from Abigail and Bryce from the Verizon store in Webster Ma. I had no texting and they took the time to fix my phone and even call tech support. They are an asset to Verizon for sure.”
“Jose was extremely helpful getting me through a day of stressful phone calls with my prior service provider, and guided me through the process of getting a new phone. Thank you!”
9:30AM - 7:30PM
129 Highland St, Worcester
Mobile Phone Accessories
“Friendly and honest service, bought an iphone including screen protector and case for it, great value for the price paid. Clear and reliable communication, certainly preferred place to have all your tech fixed in the town! Thanks guys!”
“Amazing customer service. Both the owner and his wife were super friendly and so helpful. They even threw in some extras for a great discount. My husband and I switched from a t-mobile family plan about 2-3 weeks and our service has NEVER been better. Trying to get my other family members to switch. We will definitely be back just for the amazing customer service we received. We recently moved out of the city about 30 mins away but will continue coming to this location for sure! We were welcomed back anytime for any reason. If you're looking for great service great prices and a variety of phones and accessories please visit cricket on lincoln st! 10/5 stars!!! Thank you both again! ?”
“We were serve today by Fraebert Velasquez. He was outstanding . He provided service to my wife and me.He was excellent . I recommend him to everyone. Verizon is lucky to have him.”
“I recently visited the AT&T store in Shrewsbury to switch my phone numbers to AT&T. My salesperson, Travon Howard, was absolutely fantastic!
Travon took the time to clearly explain all the benefits of different plans, and even provided a printout for me to review at my own pace. This made the decision-making process much easier. He also found the most affordable option for swapping our old phones for new ones, ensuring we got great phones under the deal.
Travon was upfront about the potential for a higher first month's bill, but he clearly explained the reason behind it. This transparency was very much appreciated.
Overall, Travon made the entire process smooth and efficient. It's no wonder AT&T stores have such high ratings!”
“Recently my wife and I visited the Auburn location for assistance with phones and were cared for by CJ and Jeff. Both were excellent to work with and helped the process go smoothly. They both went above and beyond, even helping sync our car and phones. Other staff were pleasant as well and the store was meticulously clean. You won't be disappointed in visiting this Cellular location.”
“The Verizon store in Westborough has excellent customer service, I had the pleasure of working with Callie this afternoon, I had a great experience, she is highly skilled, efficient , knowledgeable while also being very friendly. Moving from a different carrier was stressful (due to the previous carrier difficult customer service), but I was in good hands in the Westborough Verizon store and I am delighted with my new carrier, new phone and new iPad!”
“I had a great experience with Carlos at the Millbury AT&T store. After dealing with two frustrating visits at other locations, Carlos really came through for me. He went above and beyond to fix everything and made sure I left happy. His friendly attitude and determination to help was amazing. If you need assistance, Carlos is the one to go to. Highly recommend!”
“GREAT customer service. The manager Luan was phenomenal. He was so helpful, patient & kind. Got my new phone transferred and found old pics I couldn't locate. 10/10 recommend this store.Thanks Luan”
“Tyler at the Northboro, MA AT&T store is extremely professional, knowledgeable, and helpful. He was also very patient with my son when helping to teach him how to use his new phone. This was my first visit to this location and the customer service was top notch compared to other locations. I will be returning to this store for any future needs.”
“Ok I was at the phone store the other day and when I say these guys where the most professional people I ever met like the way they treated me and my dad with so much respect”
“I would give the online reps who absolutely destroyed my account by adding 13 lines I never asked for zero stars… BUT Kathleen (“Kat”) from the Millbury location spent literal MONTHS correcting the issue, made sure we were taken care of for the inconvenience and always checked in and communicated with me until everything was fixed. She very easily could have left us hanging like most customer service reps these days, but she didn’t. Kat went above and beyond and took personal ownership of an error she didn’t make. She should teach a master class in customer service! Thank you, Kat!!!”
9:30AM - 7:30PM
333 Grafton St, Worcester
Mobile Phone Accessories
“More like Jiminy Cricket Wireless Authorized Retailer! I say this because of the wonder this establishment produced for me. To start I should be clear! THIS IS NOT A RESTAURANT! Also! THIS IS NOT AN FOOD STORE FOR EXOTIC PETS!! Confusing I know, but trust me when I say this is probably a useful store. I've been hearing that people have been talking about getting telephones a lot recently and I have good news for you! I think this place sells those specifically! I say I think as I wasn't able to go into this aforementioned phone arena. They were closed when I walked by, but they do have windows in the front that showed some of their products. I mean I couldn't see it too well as I was across the street. But I think they sell phones! I don't know if they are the best phones, but I do know that there is a standing mailbox outside of it which is pretty darn helpful!So whether you have something to mail or you want to look and see if this store has phones for you, there is no need to "Wish Upon a Star" you can just come to Cricket Wireless Authorized Retailer when they are open! Unless you just want to use the mailbox, in which case I think that's always open.Also when I was younger I learned how to draw Pinocchio from the VHS cover pretty good. I could only draw this and the cigarette man from Doonesbury. I was praised for one and got in trouble for the other. This sort of neutralized my thoughts on drawing as an activity for me.”
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“Nathan is incredibly helpful! I was 9mns pregnant and the last thing I wanted to do is go to a phone store to get my husbands phone working again. Nathan took us while finishing up with another customer, helped solve my husbands phone issue, lowered our bill and got me an upgrade. He even helped me set up my new phone. Best Verizon store in the area thanks to Nathan!”