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February 2023 by Scott Vient
We have gotten deliveries of propane from Osterman, for 15 years. Recently, they tell us that our air conditioning condenser is too close (15 feet away), and that they cannot deliver to us anymore!
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September 2022 by Jeff Asselin
Customer service has always been very friendly over the phone..
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September 2022 by Susan B.
Great auto delivery of propane. I never have to worry!
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July 2022 by Giles A. McQueen Jr
We kept smelling every once in a while whiffs of gas out in our kitchen stove..we called them up, they came the next day and after further review, sure enough we had one.. found the problem, fixed the problem and we no longer have a problem..we are forever greatful for their quick response..oh, and they are very friendly too!
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May 2022 by Cinda Jones
Osterman has been a great business and home natural gas partner for a long time. Their prices are reasonable and service is exceptional. I especially love the cellular notification they receive when my tanks are low.
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March 2022 by Dan Smith
Price gauge the daylights out of you once your a customer. If you own the tank they would sell propane for 3.30, if you rent like me they wanted 4.80 and this was 2 months ago. Going without a fill up the rest of the winter because with the Ukraine war I can’t afford a fill up. The propane they are selling has been in there tanks all winter but the price is as if they just received it from Russia. Bad company, very greedy. When I challenged them on the price gauging 2 months ago would never call me back.
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December 2021 by Steve Belport
Everyone at Osterman was very attentive and helpful in all of their explanations and in their work .
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November 2021 by ks dilauri
Getting set up in a new town is stressful. It was a pleasant surprise to come across a company that was so easy to deal with. Unlike some other experiences we’ve had recently, working with them was a breeze. Everyone has been helpful and courteous, and that’s what customers look for.
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October 2021 by sleiii
Service rep, Cliff, was punctual, amiable, and informative of various aspects and functions of our propane cooktop. He also opened our eyes to the simple, but huge fact, that in the event of an electrical outage, we can light the burners with a mechanical charcoal lighter (a much more cost-effective solution than a generator).
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September 2021 by F Taylor
Unprofessional, rude, incompetent, uncaring. They will blame you for their numerous failures and they couldn't care less if you have no heat. When they start blaming "the computer" for their problems, it's gaslighting, pure and simple. Their bad attitude will rub off on you and ruin your day. Go somewhere else, anywhere else.
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September 2021 by Serrell Kanuha
On the eve of a storm they came and disconnected my entire home from a tank they claimed they owned, without notice or a chance to figure out logistics. They didn't stop there, disconnected the other tank I own and fill with a separate comany from my heating and cooling supply as well. Either a sister plumbing company needs work or this company is evil for the fun of it.
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July 2021 by Bradley Compton
Osterman brings me propane when I need it, and their drivers are always really nice. My most recent driver identified the breed of my dogs from the sound of their barks--we're talking serious professionals!
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June 2021 by J T.
I do not like this propane business. Unfortunately, it's the one my landlady uses, so I don't have a choice. When I had heating issues because my tank wasn't being refilled, she's actually had to call them when they wouldn't help me. Not only are they the rudest people you'll ever speak to, they don't care if you freeze during the winter. They let my tank run empty, even though they should know when it needs to be refilled. It was winter, it was freezing, and I had no heat. It was 50 degrees in my house. It was a big problem, so I called them for service. They acted like they were irritated that I was bothering them with this, like I was inconveniencing them, and it's not their job to do anything about it, which was bewildering. I said I had been paying my bill, why aren't they automatically filling up the propane tank? When they said they could "try" to come the next day, I said "try" wasn't going to cut it, that I shouldn't have to freeze until morning. They were indifferent, dismissive, and offered no explanation or apologies for their oversight, which says a lot about their customer service care. After a really annoying and unproductive conversation with the most unpleasant person, they begrudgingly sent someone over to fill the tank up that evening, like they were doing me a favor. It took many hours before the temperature in my house got back up to 68 degrees. If you have a choice, don't choose this.
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June 2021 by F T.
It's a family owned business so all customer feedback is treated as a personal attack. If there is an issue they will not ring your doorbell or call you. They really don't care if your heat is working or not. When they mess up they will blame you. They are rude,rude, rude at all times. Their web site says that their phone number is (000) 000-0000, how very helpful. Completely unprofessional at every opportunity.
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June 2021 by Kevin Pelkey
Great customer serviceFair pricing and our new tank was delivered and installed exactly as promised.Looking forward to a long relationship
