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8:30AM - 4:30PM
18 Amherst Rd, Sunderland
Banks
9AM - 4PM
100 East St, Hadley
Banks
“Greenfield Savings Bank has recently redone the building they reside in for the South Deerfield, MA branch and it came out beautiful. During construction it was somewhat annoying to continue to play the guessing game when it came time to figure out which door you had to go in that day because they worked on the building without closing the actual branch but that's a small price to pay considering they could have just closed the bank and forced all the customers to do their banking elsewhere or use another GSB branch in the meantime. The staff are all very helpful and pleasant, and the lines inside move quickly so there is not usually much of a wait if any. They offer free checking AND savings accounts with online billpay, debit card, and a free gift for opening an account included. The gift changes throughout the year, for example at one time it was an umbrella, another was a bbq knife, prong, and spatchulla grill set, and even a puree machine from black and decker was offered once. Most of the items are relatively high quality and more then you would expect from a giveaway. Something I thought was nice also was the bank provides a local branch phone number so you can deal with any problems immediately unlike a lot of the bigger banks that only offer 800 numbers and it takes 20 minutes just to figure out what you need and there is not a chance to get to an actual branch. Overall I would absolutely recommend GSB as an option for your banking needs if your in the Western Mass Franklin County area. They offer 6 different branches I believe and the main headquarter is in Greenfield, MA.”
“I am grateful that Franklin First exists. They look out for the people they serve in many ways, including calling you up when they see suspicious activity in your account. When there has been such activity, they immediately correct the situation, including issuing you a new card. Thank you, Franklin First. I appreciate you!”
“The UMassFive College Federal Credit Union has always employed people who've been professional, courteous and knowledgeable. It has been such a pleasure to do business with each and every person with whom I've come into contact and done financial transactions. I've walked out of there thinking I'd like some way to acknowledge that, and, this is it. I would give them 5 stars, they are the BEST.”
“The Amherst Farmers' Market has been affiliated with People's Bank for several years now and the main reason is that they are a great, community based group and very supportive. The local Amherst branch is as friendly and service-oriented as they can possibly be and simply a joy to stop in and chat/banter.... Highly recommend!”
“Excellent service and friendly as always! I actually come to you folks before I go to my primary bank. Even though I got lost in that mini city called UMass, and was late for my appointment, they took me in and we shared a laugh about it. I can't thank you folks enough.”
“I've been with Freedom a couple of years and they're always pleasant to deal with. Not a huge fan of the phone customer service who were not helpful during a series of unfortunate transactions resulting in over $100 in fees. I did go to the Northampton branch in person instead where the manager overheard me speaking with a teller to try and sort it out. She immediately waived all of the fees for me and I left very happy as I was not expecting that positive of an outcome! The people in the branch are friendly, flexible and helpful. Will definitely be back.”
“For a bank it truly is exceptional. It's cozy and warm. The staff is friendly and they celebrate all holidays and occasions by setting neat things up. I love it there.”
9AM - 4PM
45 Federal St, Greenfield
Banks
“People's has the absolute best customer service! Coral always takes the time to explain everything in detail. She is very knowledgeable. They've always been extremely accurate and consistent. You can tell they all enjoy what they do because of how much they care about their customers! It's always a pleasure going there to do business :)”
9AM - 4:30PM
6 University Dr, Amherst
Banks
Open 24 hours
1 S Pleasant St, Amherst
Banks
“GREAT experience at the Amherst Bank of America branch. My friend and I went to open some student checking accounts and walked out with not only cards in our hands and smiles on our faces but a new friend in our hearts. Tiffany was more than helpful and made the usual boring chore of going to the bank a delightful way to spend our afternoon. Thank you Tiffany for all that you have done for us. Wouldn't want to open an account with anybody else. Though, I'm sure, every other employee at this branch is incredibly competent and kindhearted.”
“Great local bank with fantastic folks. I could do everything online, they showed me how to, but then I'd never get to see them.I go there when I need to.They care about our community and they care about me & my business. Priceless!”
“My business and family has been banking with Florence for six years and they are everything I would hope for in a local bank. Customer satisfaction really matters to them, the app is great, and there are never long lines or wait times.”
8:30AM - 4:30PM
63 Federal St, Greenfield
Banks
“I have had a checking account through them for many years. Great service, very nice people. When my wife passed away, they were very sympathetic and helpful during that difficult time, and helped me get everything worked out.”
“Update:They called and fixed the problem!Awful fast as Well.Betcha never expected this!Especially from a Bank!#customer4lifeThey never answer their phones!Notary service asks that you call ahead.Tells you all members are working with other customers please hold then straight to sorry we missed your call, please try again later,.Then hangs up.”
9AM - 4:30PM
325 King St B, Northampton
Banks
“So...full disclosure, I do not actually have an account with FB, I have to use FB for my work. I often need to go in and deposit checks. I saw some negative reviews and wanted to post that the king street branch has always been helpful to me, and even found a mistake in my math and helped me fix it. I appreciate the FB staff. Thank YOU.”
9AM - 4PM
253 Triangle St, Amherst
Banks
9AM - 4PM
28 Elm St, South Deerfield
Banks
“I love People's United Bank of South Deerfield because Kirsten Bergstrom helped me figure out all of the services and security my new startup company needed, and didn't sell me something I didn't. I had such a great experience there, that I go out of my way to bank at South Deerfield.”
8:30AM - 5PM
324 Main St, Greenfield
Banks
“Been banking with them for about 15 years now! Good people and good service! They have been there for us when we have had some issues and they helped to resolve them! Like the fact that they offer 2 atm's; drive up and walk-in! Nice spacious bank!”
“Ive been with Freedom for quite a few years and I love em. Very professional and accomodating. They get to know you by first name and make you feel like they re there especially for you. Even though they re for everyone. Wouldnt go anywhere else. If anyone gave them 1 star, try again and give them a chance to make it right. Its only fair. I mean , how often in your life have you always been perfect.”
“Been using Greenfield CoOp Bank for several years now. It's amazing how many branches they run locally, and the hours of the one branch next to McDonald's on Federal Street on Saturday is really handy. Good people too. I'm”
8:30AM - 4:30PM
176 Avenue A, Turners Falls
Banks
“This bank, and the Montague branch in particular, is friendly and excellent at what they do. They are truly a full service, customer-oriented bank. I appreciate their community support and their very high standard of professional competency that makes them pleasant and easy to do business with.”
9AM - 4:30PM
282 Avenue A, Turners Falls
Banks
“GSB is a small town local bank with personalized service. It is also largest local bank. They offer a full line of services although they do not offer car loans.”
“This is the best Credit Union to hold a financial relationship with!! Caring, dedicated staff making banking a joy. A strong positive difference has been made in my financial well being since joining the back in early 2010s. Happy member from day one. I can NOT praise them enough for providing consistent peace of mind and convenience and care over the years. Valuable and insightful. Thank you UMassFive FCU!!!!!!”
9AM - 4PM
25 E Pleasant St, Amherst
Banks
“Pat (general manager) is treasure! Super helpful. Bank is good overall otherwise, but Pat solves and helps with any and all complicated situations. Did I mention Pat is amazing?”
“Citizens has been a five star overall rated Bank for the12 years I've banked with them.This STOP & Shop location is closer to where i live, so for past few months I've used this branch....they were not as knowledgeable or as friendly as other local branches.Thanks Citizens!”
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“Been doing business here since 1991. The service, employees, atmosphere has always been A1. It’s nice to be greeted by name. On the few occasions I’ve had something I didn’t understand or need help with it’s fixed immediately. Really happy with Freedom Credit Union in Greenfield.”