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August 2024 by Mary Lou McKeen
I had the best experience while using this store. I shipped a small package that contained important documents. When it didn't arrive to its destination in a timely manner, I contacted the store. Victor assisted me in tracking the package, calling the destination location, and filing a lost package claim ahead of schedule, just in case. Victor stayed in touch with me on the status of the package, and as luck would have it, the package arrived safe and sound! Without his help, I don't think the outcome would have had such a happy ending!! Thank you, Victor!
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June 2024 by Guilbert Gregorio
People are friendly and helpful, I can do everything in there that they will explain to me everything, they don't leave any doubt.
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May 2024 by Brian Moore
Great!
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April 2024 by F B
My recent visit to the UPS Store was a total letdown. The staff were unfriendly and unhelpful, and the service was incredibly slow. They seemed clueless about their own services and couldn't give me a clear answer about shipping times.
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April 2024 by Simmons Shared
I hate to write negative reviews of places and hurt someone's business, but I think that other consumers deserve to know that Sudbury UPS is not reliable in terms of completing print jobs when promised and according to specifications. I submitted two jobs on a Thursday and received a notice that they would be ready 11 AM Friday. On Friday I received two emails with such tiny print I could not read them. When I went to pick up the jobs Sunday, only one was ready. The owner had to spend about half an hour finding my request to print the second, which had not even been started. When I complained that it was very important for me to have this completed job and I did not like the fact that it had not even been started, he blamed me for not coming into the store earlier. When I got the jobs home (they were birthday presents for two young children who were waiting at my house) half of the one that had been ready was printed on the wrong paper stock. I don't know why a business would be so behind schedule and inaccurate and then blame the customer instead of apologizing. Had the owner apologized, I might have thought this was just one of the many mishaps that occur, and that this was just an unfortunate fluke, but his attitude towards me made me wary of patronizing this UPS.
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September 2023 by Andrea Raffol
Went to UPS to return a $500 40lb, 33inch granite composite kitchen sink. The box was 4ft tall and 2 feet wide, couldnt miss it! I had 2 other small packages that were processes successfully. Somehow this HUGE $500 brand new sink went MISSING. it never left the store, never got tracked, never got returned, Luckily the sink company issued me a refund, because their customer services was really nice. I called to speak to the manager, who assured me that its NORMAL for packages not to be tracked (???? as if its 1870) Seems like an employee at this store has a brand new sink! Apparently thieves enjoy doing dishes and working at UPS.
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August 2023 by George Ehrhorn
Fees for faxing are way too high. After I asked the staff to fax 4 pages, once it was done, she informed me that it was > $10. In my wildest dreams, I couldn't have imagined that faxing was more than $0.50 / page. The phone call is free, it takes 10 seconds, and the fax machine is < $100.I'm fine paying for faxing, I don't have a fax machine so it is valuable. However, if you are going to upcharge faxing this much, you need to have transparent prices posted. Or say, "FYI, this may seem crazy, but 4 pages will be > $10". For anyone considering using the UPS store for faxing, the library will do it for a reasonable cost or free.I told the staff working there that I thought they needed to be more transparent about their pricing. They did not agree and simply told me that they gave me what I asked them for. Overall a poor experience and I'll use the other options in town.
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March 2023 by Andrea Occean
Went to UPS to return a $500 40lb, 33inch granite composite kitchen sink. The box was 4ft tall and 2 feet wide, couldnt miss it! I had 2 other small packages that were processes successfully. Somehow this HUGE $500 brand new sink went MISSING. it never left the store, never got tracked, never got returned, Luckily the sink company issued me a refund, because their customer services was really nice. I called to speak to the manager, who assured me that its NORMAL for packages not to be tracked (???? as if its 1870) Seems like an employee at this store has a brand new sink! Apparently thieves enjoy doing dishes and working at UPS.
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March 2023 by Hiro Sugimoto
I am absolutely grateful for the excellent customer service provided by weekday staff here.
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March 2023 by Jorgen Aabo
The notary public at the UPS store, Kemo, was extraordinarily helpful and gracious.
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January 2023 by Troy S.
I used to frequent this store for all kinds of shipping and mailing needs. I have noticed a decline in customer service but most recently they made an error on shipping an item and would not acknowledge the error or do anything to offer fix the problem. The employee at first could not even tell me where the package was and where it was going next. And UPS customer service was also not helpful, offered to have someone call from dispatch and I never received a call. If I cannot find another pack and ship provider-UPS seems to be the only game in town for this- I am going to look for a site with better customer service and accountability.
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December 2022 by Meritza R Kluge, O.D
I rushed after work at 4:52 pm and they had closed. I stood there and they saw me and didn’t help. They were teenagers so I guess that is what they are told. Disappointed
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September 2022 by alan ching
Nice staff good location all good
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September 2022 by E A
Not friendly stuff.
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September 2022 by Aylin Ornelas Hernandez
They are really god whit Amazon returns
