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October 2024 by H Rudd
This branch failed to mail my prescriptions to me twice in a row, putting me in a very hard position both times. I received them for years without trouble, and I was never notified of any policy changes or problems with my prescriptions that would cause this. For further context, I cannot drive to this branch. I moved my prescriptions here to follow a pharmacist that I liked from another Osco.
The first time, the person I spoke to said he'd forgotten to put them in the mail. The second time, I was just told "well, I don't know why they don't get sent but they've gone back to stock". When someone is relying on their medications, this is not an acceptable pattern.
Since my meds are scheduled to refill pretty close to the end of my previous supply, it was not unusual in the past for them not to show up until almost out. This means I was not suspicious that something was wrong, but both times I ended up without my meds and having to go without for days.
Mistakes happen, but please avoid this branch of Osco.
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December 2023 by Sarah McBride
They are extremely friendly and always try to be accommodating as far as squeezing me in for a vaccination or rushing a prescription. I feel lucky to have this resource in town.
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August 2023 by Graham Radetsky
Won't use again changed prescription and quantity without notifying me that they were out or short stocked. Forced me to transfer somewhere else that had the very basic med and made it very difficult doing so ignoring transfer request from other pharmacy. Both osco and cvs has issues calling people in saying script is complete when they are out of stock or filled with a small percentage of scripts quantity and making people come in to find out after and then holding scripts hostage. They need to notify before not after simple and work better with people not just a fill and forget station.
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June 2023 by Lisa Mullins
I have been using Osco Pharmacy for a few years now. I can’t be happier with their service. All of the pharmacists and associates are so friendly, caring and always very prompt in their service. I can’t imagine going anywhere else.
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June 2022 by Paul Nicholas
They do a great job and make the customer feel cared for. Reminds me of the old time pharmacy experience - much better than "on line". Glad they are in town.
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March 2022 by Mary York
These pharmacists are literally some of the nicest and most knowledgeable folks I interact with. Cy, Philip, Dina and the others (I forget their names), care and know how to guide you.
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February 2022 by Kara Killough
I have been using this pharmacy for the 7 years I lived in Stow, I took off about two years when I needed to have a 24 hour pharmacy, but when I returned from CVS in the middle of the pandemic it was one of the best decisions I’ve made, their hours were improved, and their customer service was beyond exceptional. They always answer the phone and I’ve never known people who were more helpful and kind, always willing to go above and beyond for their customers. Cy is like the perfect example of your small town pharmacist, he knows everyone by name and is always eager to help you understand your meds or make a recommendation. I hesitate to write the review only because I like having this hidden gem to myself, but alas, they are an amazing asset to our community and they deserve their praise shouted from the rooftops. I appreciate all they do and am grateful to have them in our town.
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September 2021 by heather h.
This pharmacy is excellent. The service by the people working here far exceeded my expectations. Really exceptional. Cy and Phillip are stellar employees. I hope they are valued because their work is above and beyond!
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May 2021 by Ashley Sweet
Very friendly, always love chatting with Dina while getting my meds!
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September 2020 by AJaye D.
Dear OSCO i want you to understand that when you send a message stating the RX is ready for pickup, that's what i actually expect. Today i receive a message from you (automated call) explaining that my RX is ready, i expected it to be ready for me when i arrived at the store. That was not the case Today. The staff explained they were very busy and it would need about 20 more minutes before my RX would be ready. Although i respect that they were busy, however i do not accept the fact that i was informed that my RX was ready for pickup when it really wasn't. Please work on your process for filling prescriptions and communicating the schedule for when it can be ready for pickup. this will save a lot of time and can help remove any conflicts or disagreements.
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September 2020 by Elizabeth W.
Everyone at this pharmacy is helpful and thoughtful. When I have concerns they address them, and they're good at connecting with customers.
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May 2019 by Rita S.
My all time favorite pharmacy and the friendliest of pharmacist! Dina, Philip are very easy to talk to, and knowledgeable, they know my whole family, they've been there for ever.
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February 2018 by Dan A.
I came in to fill a prescription and was in a rush. I was greeted with a smile and quick service. The pharmacist, Dina, was very knowledgeable and professional while answering my questions. Would highly recommend this pharmacy to anyone.
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January 2018 by chris s.
I had a perscription for a refill of cough medicine and the pharmacist refused to give it to me saying it was 'too soon'. I'm sorry but there was no such restriction on the dr's perscription and it was not up to her to with hold this medicine that was to help me manage my severe cough. she made no effort to help & so I will not be going back.
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June 2010 by A Google User
Since the arrival of Brandon and Val at Osco, it is a pleasure to go to the drug store. Brandon has solved problems that have been ongoing for month. I really appreciate the home delivery for my elderly mother who does not drive. They are the best! Dianne Pollard
