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June 2023 by K A.
I went to Walgreens pharmacy on Main Street in Stoneham yesterday to refill my inhaler prescription. They charged more than the normal price so I asked if they also used my secondary insurance because the price is wrong; she said no and she actually refused to run the second insurance, so I refused to pay for the prescription. I will have to transfer it somewhere else..
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November 2022 by George T.
The pharmacist at the Stoneham Walgreens was the worst person I have ever encountered. Not just in a business atmosphere but in my life.
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October 2022 by Julie L.
I love this pharmacy. They've come through for me more times than I can even begin to explain. Always friendly, kind and helpful - and they're perpetually short staffed. These folks deserve a raise and a spa day. Thank you for always being amazing!
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December 2021 by Jaquavion T.
I go to Walgreens to pick up my prescriptions and the employees are so emotionless and zombie like, rude and unpleasant. if you use Walgreens to pick up your prescriptions I don't recommend this one especially not the pharmacy.
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October 2021 by James B.
worst phone etiquette ever! three times, not once, not twice but three times i waited on hold for over 20 minutes for a pharmacist because the automated service did not offer the answer i needed, and three times someone picked up and hung up the phone! i could hear the background noise from the store when they picked up. three times is not a glitch with the phone or service three times is not a mistake, three times is rude! i will be taking my business out of walgreens from now on!
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June 2020 by Kathryn S.
Was assisted by one of the employees at this location "Troy", in finding the best possible window cleaner for my home. He recommended windex to me, and my windows have never been shinier. The blue in the uniforms really brought out "Troy's" eyes. Will shop at this Walgreens again.
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March 2020 by Katherine O.
The only place in the entire store where you recieve any help is in the Cosmetics Dept. There you will always get friendly and helpful advice. Now, Pharmacy is a nightmare usually.Long waits, rude & dismissive staff. No consistency. You can feel every morsel of distain the have for their job and Walgreens.
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July 2019 by A D.
I was only looking to refill a prescription so I looked online but could not figure out how to do so. Next I called the pharmacy. After being talked at by a useless automated robo answering device, I was put on hold to wait for an employee. I was on hold for almost five minutes, but I can understand that they can be busy. After finally having someone answer the phone I told her that I was looking for a prescription which she responded "we don't do that here, do it online" and hung up. So now I'm back where I started with no help and and no prescription. I will try to transfer to CVS
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January 2019 by Elizabeth S.
Went today to fill a prescription though not were i normally go but it was handy to the area i was in. I know why i stopped coming here the pharmacy staff was so disrespectful and rude said my prescription would be ready in an hour which 2hours later they had no answers on to when it would be ready i called my dr. Which the pharmacist said she had been calling and that she was talking with the dr as i was talking to my dr. Which my dr. Never received any calls from this pharmacy. The staff at this location is so un professional and needs to be re trained on customer service, never mind on needing a whole new staff that can handle things a bit more professionally without attitude and hot flashing bitches. Who don't care about customer servive and representing the store .
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June 2018 by Gina F.
Pharmacy is completely incompetent. Long waits. Wrong prescriptions. Rude staff.
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May 2018 by Roy M.
Worst pharmacy north of Boston. Rude employees, perpetual waits, incompetence and a complete absence of any semblance of customer service define this operation. If you don't like people, hate answering the phone, enjoy watching people wait and squirm, apply within because that about sums up the staff they seem to recruit. "Walgreens Stoneham, hold!" That's the greeting you'll receive over and over IF they answer the phone. If you go through the drive-through the line will move one car every 15 minutes. When you do reach the window they will walk over eventually and greet you with bile. If you wait in line on the inside it's similar to going through the drive-through, so it makes little difference how you go about engaging with them. If you do use this pharmacy, I recommend going to CVS and asking them to have your prescription(s) transferred over. CVS will handle the bureaucracy for you and spare you the misery of that final interaction with the misfits that work at the Walgreens in Stoneham.