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February 2024 by Maureen
I just had the most wonderful experience with Jim. I went into the store to purchase a new galaxy note for my 94 year old mother. I explained that my Moms phone was constantly playing crazy ads from the 300 plus apps that she had downloaded.Jim said that I didn’t need a new phone. My Mom has advanced dementia and had MULTIPLE bible, rosary and game apps on her phone. All she really wants to do is listen to the rosary but it was constantly being interrupted with ads!! Jim worked with me to remove all the apps and even removed the App Store so she couldn’t download anything else.As I’m writing this, I’m listening to my Mom saying her rosary. She’s a veryhappy little lady !!Thank you again,Maureen
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December 2023 by Dave Elgart
Go see Fab he is the best! He is extremely friendly, patient and efficient. Thanks again for all of your help!
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October 2023 by Arthur Pepe
My wife came in to finish a swap over of phones. The tech was incredibly rude to her and obviously didn't know a thing. Definitely avoid this store.
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October 2023 by Rose Mallard
The technician was amazingly helpful. What a great asset to tmobile!
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April 2023 by Tamara Fields
Went there for T-Mobile Tuesday. The guy was super friendly
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February 2023 by Peter Maher
T Mobile in Stoneham is awesome, these guys are a great team! I have been going to this store for around 15 years. Probably more now that I think about it. Great employees from the manager to the staff ! Very knowledgeable and helpful. A few of the guys have been there at least 10 years. John has become a friend over the years always very helpful when I have these odd issues with my phone. I can't say enough about this location and the guys there! If I could give more then 5 stars I would!
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January 2023 by Peter M.
T Mobile in Stoneham is awesome, these guys are a great team! I have been going to this store for around 15 years. Probably more now that I think about it. Great employees from the manager to the staff ! Very knowledgeable and helpful. A few of the guys have been there at least 10 years. John has become a friend over the years always very helpful when I have these odd issues with my phone. I can't say enough about this location and the guys there! If I could give more then 5 stars I would!
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January 2023 by Jon Doe
Great store ask for John he has been here I believe the longest and knows what he's doing show him this review he will make it right.#Starbucks Mango Dragon fruit refresher ;)
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December 2022 by Maurilho Cardoso
I wish I had four hands to given them 4 thumbs down. The repair techs and sales personnel do not know how to communicate with people. Had me waiting hours to repair a cracked screen. They phone did not work at all after they "repaired" it and would give me lots of BS excuses as to why the phone would not work.
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December 2022 by Ron LaPierre
Service is quick and staff know their stuff!
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November 2022 by Brian “Crow” Crowley
They could not unlock my old phone as they said it was an old Sprint phone, didn't tmobile take over Sprint,they basically said that I had to do everything toget it unlocked may take my business elsewhere later
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November 2022 by Luis Vaquerano
We had a great experience with T-MobilE
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August 2022 by Lisa Hotchkiss
I went into the stoneham store on 8/11/22, and was greeted by Fab. He turned out to be a life saver as i went in to have my screen protector on my samsung galaxy 10 se and Fab told me that my battery in the phone was swollen and my phone could potentially catch fire. I was horrified. I immediately looked at the next phone up from the one that I had. Fab not only showed it to me but helped me purchase a screen protector snd case. Best of all he did this all thru a promotion so that this 800.00 phone is costing me 40000. He also traded in my old phone and put that towards the new one. I cant say enough about how Wonderful Fab was to deal with. He transferred all of my info from my old phone to my new one. He explained everything he was doing. He was extremely patient and very pleasant. He is truly an asset to your store !! Lisa Hotchkiss
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August 2022 by Mauri Cardoso
I wish I had four hands to given them 4 thumbs down. The repair techs and sales personnel do not know how to communicate with people. Had me waiting hours to repair a cracked screen. They phone did not work at all after they "repaired" it and would give me lots of BS excuses as to why the phone would not work.
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August 2022 by Jean Williams
Carlos took care of us. He was super kind to our 7 year old. Everyone was very cordial. Carlos was very helpful and kind.