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September 2024 by Lisa Sinatra
Easy to get my husband’s size and style!
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August 2024 by Andrew Goucher
One guy only works there and text forever. But other than have what you need, it's red wing!
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August 2024 by leeann macphee
I couldn’t be more disappointed, I desperately need new work boots and have been trying to get in since June, so I was ready to buy!!!! well I came into the Stoneham branch at 5:05pm on a Wednesday evening. After racing through traffic to get here as I work in construction! I had to ask for help and the older gentlemen on seemed less than enthused to help me! Maybe because I’m a female or maybe because they were closing soon. I’m not sure. That being said I was disappointed years ago at this same branch, so I never buy redwings because of it, well my boots always fall apart fast so I figured let me give them another try! Well I tried on 3 pairs of boots that he really didn’t want to get me and I asked if they had wider sizes and he just said no! So I said ok well I figured I get a better boot but seems as though you can’t help! He said “ sorry” but as I was walking out the door, he said we can always order in a wider size, why would he not help me with any of that, even calling another store would have been helpful. But he offered no help until I was half way out the door ??♀️ ya no thanks! I’ll or try brunt or Ariat after that service.
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April 2024 by Alex
Customer service not good!
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February 2024 by Daniel Glus
easily the best experience I've ever had in a shoe store, very knowledgeable & friendly staff
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February 2024 by James Kelly
Not impressed with the staff, I personally watched a staff member being short with a customer. I ended up leaving and taking my business to another redwing store.
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January 2024 by kevin patrick
Great boots, wish the staff was a bit friendlier. The gentlemen who helped me seemed agitated and standoffish from the moment i came in. I buy several pairs every year but i might give my business another branch .
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January 2024 by Jj Makalo
This store just needs to close. Seriously. Just shut it down. You're wasting literally everybody's time. Nobody answers the phone. Your hours are incorrect. I've gone to this store every day for almost 10 days and it's closed every single time. Store says open, online, but its closed. Can't call because nobody ever answers. You guys even posted next to the door, updated store hours. And nobody is there. It took you all weeks to put a tiny post it note on the door...claiming closed due to illness. Maybe update the damn website or have some sort of competent form of updating your store hours. From the poor boot building quality. To horrid service...I don't know what happened to red wing. You guys were the best. Your 300$ boots look stitched by a blind person..(china) you all really need to fix your business model..because long running customers like myself are getting absolutely sick and tired of this atrocious customer service and overall lack of professionalism. Just about done with red wing at this point. This is the reason companies like brunt are on the rise.I'm not a fan of them, but I'm basically ready to say goodbye to red wing entirely. This is just getting ridiculous.
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December 2023 by Jack Fritz
Always a great experience
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November 2023 by Karen Pike
They weren't open. We arrived at 9:55 a.m. We stayed until 10:10 a.m. There hours weren't posted. Giant waste of time.
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October 2023 by David Pineda
Came in minutes before close and clerk made it clear that he was closing and wanted to go home early . Seemed rude and store seemed small
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October 2023 by Duane Sargent
Very professional and honest
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September 2023 by Abood Alhadidi
Jimm is the best. He helped me out getting the boots that i need for my work. And he made sure i have the right size for the boots. Ask for jimm and you will get 5 starts help.
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September 2023 by Terry T.
Only Red Wing Store open on Sunday Very Good Employees Replacement shoe strings Very knowledgeable Highly Recommended
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July 2023 by Brian Hart
Go there for steel toe shoes. Good selection and service.