-
July 2024 by Caitlin Reardon
I wish I had looked at all the 1 star reviews this shop already had for poor customer service which is what I received. They seemed annoyed I had booked an appt online because they already had an appt at that time..which I did not know. I called to check on my car 3+ hours later and they said they didn’t have time to look at it yet. Once they finally called me back with the issue it was so late in the day nothing could be done nor did I want to continue working with them. I was never called that it was ready for me to pick up had to just go and was not greeted just handed the keys. They said they were short staffed which I can understand but being rude when the customer is not is unacceptable and I will not be returning here.
-
July 2024 by CR2
Scheduled a oil change a couple days ago at 10am and was done 4:30pm,good job Today I returned to another service but the front desk guy doesn’t know nothing,also his cellphone is more important than help the costumers,
-
July 2024 by Kyle Huynh (KyleHuynh55)
This old man at the front desk was very rude and judging me from the very first step i took through the door. He was helpful to the white man ahead of me. But when it was my turn to get help, he was very rude and arrogant towards me. I'm asian and im sure that he was being RACIST towards me. Wish i got his name.
-
June 2024 by Lily Kim
Terrible place. The old person at the desk was extremely rude and not nice to customers. He was very unhelpful and ignorant and not understanding. I would understand if his wife left him. Useless Lorenzo.
-
May 2024 by cam
Lorenzo was great. Had a flat and they were able to take me in same day and replace all 4 of my tires within 2 hours for a fair price.
-
May 2024 by VINH LE
Lazy tech who would either talk or text on his phone while working on my car for the whole entire 2 hours just to do an oil change (no tires rotation). Would never bring my business to your location 1 more time.
-
April 2024 by Ethan Cruz
Lorenzo at the front desk booked an appointment for me at 3PM. I waited over 2 hours for him to say “we can’t get to your car today” and gave me my keys and sent me out. Don’t come here if you want good service. He had no remorse and never apologized once for anything. Lorenzo has no clue what “customer service” means and apparantly can’t even run a calendar. Terrible establishment. Please do yourself a favor and never come here.
-
February 2024 by AL
Very disappointed from this location!Definitely is a good tire brand but the service not that good because they can’t do the alignment in a proper way! Still having issue while I drive the car.
-
December 2023 by David C.
Ordered tires and wheel alignment online and scheduled an early appointment right when they open. When I got there, I was behind another person, which was unfortunate. Seems like they double booked and was understaffed at that hour. The staff at the counter said a couple of his staffs called in late. I had to wait in the waiting area for pretty much the entire morning for my car to finish. After I got my car back, I realized that they swapped out my nice metal valve caps on my tires for cheap plastic ones. The wheel alignment report was not very informative and based on what I can make out, it seems like they might have made some of the alignment angles worst. While driving highway speeds, I find that the car drifts to the left when my steering wheel is directed straight. I have to turn my steering slightly right to go straight at highway speed. Plus they didn't get the tire pressure to my car's correct spec. The guy at the counter took his time to tell me about the rebates I can get online which I appreciate. But overall, it had been a disappointing experience from waiting so long, having my nice valve caps switched out, and the worsen alignment. The wait room was also small. Based on my experience, I would not recommend this spot. I would drive alittle further for a shop with better reputation.
-
October 2023 by Arun Jain
We have been going to this facility for some years with good serviceToday we made an appointment for an oil change at 11:30. Left the car and came back at 2:15 and they had not started the work yet. We had to leave.Apparently they were short of workers today. But this could have been communicated while making reservation or when dropped off the car or anytime while they were experiencing delays. We wasted a lot of time driving there.
-
September 2023 by Nayara Alves
If I could I would give ZERO STAR. I had to wait more than 5 hours to get an alignment FIVE HOURS. Also, if you make an online appointment they don’t find your appointment, they say you have no appointment. Staff very lazy!I do not recommend this place
-
August 2023 by James Y.
I made an online appointment to replace 4 tires. The day of the appointment I realized I only needed 2 tires. This was my mistake, but when I told the rep at Goodyear, he said it wouldn't be a problem to do only 2. Well, this rep wasn't available when I picked up the car and 4 tires were replaced. I was given excuses, but this is the type of place this is. Nobody cares, like most of these service facilities these days. That's why I do most of my auto work myself and am glad I am able.
-
July 2023 by Peter Griffin
Nick did an amazing job, not only did he change my oil but checked out several other issues on the truck and even fixed an issue causing my truck to make a terrible noise. 10/10 will come back again.
-
July 2023 by Mike Deegan
Al and oscar are top notch
-
July 2023 by Gary Yu
Had tires installed today. Noticed the inside barrel was damaged. It had dimples circling the wheel. My guess is from the tire mounting tool they used. Won't be going back to this place.