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December 2023 by MANUEL GUERRA
I rented on 9/25/23. The rate went up $30 the next month. I believe it was a mistake the manager in the office put in an adjustment to have it go back to the original rate. I just wanted to share this in case there is a glitch in the system, so the IT department can fix it.
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November 2023 by Apple Pie
Jeremy at 54 Montvale Ave in Stoneham, MA is the best. He went well out of his way to accommodate my needs and find solutions that work within Extra Space policies. In the end, Extra Space kept a long-term customer, thanks to Jeremy. Without Jeremy, I would rate 2-3 stars. I hope Extra Space treats Jeremy well -- they owe him a big raise from what I can tell. Do your research...as always. Plenty of info out there.
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November 2023 by Ryan Gilbertie
CAUTION: The price you pay will increase exorbitantly almost immediately after moving in. I was given a price of $128/mo for a 10’x15’ unit beginning 8/9. On 10/30 I got a notice of a 78% rent increase to $228/mo. Yes you read that right, a $100 increase after only 2 months in the unit. This is egregious and IMO unethical. DO NOT USE THIS COMPANY!UPDATE: Spoke with the local site manager and learned that ES raises rates after 3-4 months. The only way to avoid this is to either move units or prepay more than 30 days before the increase goes into effect (or when you originally sign up). They will also raise the rates again in 9-12 months unless prepaid. They did agree to reduce my rate by a decent margin… not back to the original rate but something is better than nothing with corporations like this. I’m changing my review from 1 to 3 stars simply because the site manager was empathetic and helpful in explaining everything and dropping the rate when I explained my situation. I do not envy this man’s job!
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September 2023 by Daniela Viana
This storage place is amazing! I left my persona belongs for over 14 months and literally my stuff does not even have any dust to be honest. I extremely recommend if someone leave things on this property. Thankfully for this reliable, clean and cool location to leave your persona belongs.Thanks!
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September 2023 by Susan Kleamenakis
I have used Extra Space storage at 54 Montvale Ave in Stoneham, MA for two years. The facility is always clean and well lit, account management online is simple to use. Recently I needed to make a sudden change in my account and Jeremy (facility manager) was very helpful and resolved my issues in a kind and professional manner.
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September 2023 by Kevin Murphy
Jeremy was very helpful with my decisions on how and when to rent a unit. He is knowledgeable about many aspects of the rental storage business and cares about his customers.
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September 2023 by Michelle Yin
Jeremy was really helpful, he took his time and was really patient. He really was understanding and explained things so that it was easy to understand. You could tell he had our benefit in mind! Thank you Jeremy.
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September 2023 by Katrina Conte
Just started renting here this week. Staff had been very kind and helpful during my load ins! Good price and nice location
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September 2023 by Erika Yepes
I have used this location twice for storage and have had an excellent experience both times. Jeremy has always been very friendly and helpful. Larry was accommodating and made my move out very easy. The facility is clean and well maintained.Update: 3rd year just completed for college summer storage. We have had excellent customer service from Jeremy - he makes move in and move out so easy. Five stars, highly recommend.
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August 2023 by Michael Jackman
Extra Storage Space was excellent. Clean, well run and responsive to my questions and needs. Manager Jeremey at the Montvale location in Stoneham was great to deal with and super helpful. Very nice guy too. I highly recommend this place for storing your valuables long term or short.
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July 2023 by David Lee
Booking a unit on short notice was very easy and the facilities seemed well maintained. My one issue was that I was unable to create an account on their website to manage my rental. However, I was easily able to schedule my move-out with a quick phone call.
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June 2023 by Jordyn Dalton
Rick was wonderful helping us decide what size storage unit to rent. Fast and easy process
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June 2023 by tara Felts
Jeremy and Dillion , at the Stoneham location, were so helpful, and a pleasure to do business with. This place is clean, the people want to help you get the best price, and unit you need. They accommodated my every need with a smile. Jeremy and Dillion should get a raise for real! I highly recommend this place!!
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June 2023 by Vita
I recently had a fantastic experience with Dylan, an office representative at Extraspace Storage. I want to express my gratitude and share my positive feedback about the exceptional service he provided. Dylan's expertise and professionalism were evident throughout the entire process. He took the time to explain all available options and helped us navigate the complexities of securing a more reasonable price.Thank you, Dylan, for your exemplary assistance and for turning what could have been a frustrating situation into a positive experience. We truly appreciate your efforts!
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June 2023 by Eduardo Izidorio
Nice place, very clean in a good location. Front desk atender treated me well, proficional and friendly. It's not expensive they got the best price in town. Thank you Extra space