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February 2024 by Cristina T.
I can't recommend this CVS Pharmacy location. The only reason why I frequent this spot is because it's nearby and I don't want to travel all over to pick up prescriptions. The staff always appears disorganized. They're understaffed. I was told once that my prescription had been "misplaced". That's terrible and it's the last thing I want to hear. I use the drive-thru on occasion, but they aren't attentive.
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February 2023 by Margo D.
Worse than awful. They don't answer the phone. They are woefully understaffed. Their prices are just silly. If they paid people a decent wage, maybe they could hire and retain good people. It's so frustrating. I only go when I have a Rx to be filled same day and that has been very difficult. I wouldn't go there for any other reason and even then it's frustrating. Too bad. Must be frustrating for ppl who work there as well.
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February 2023 by Michelle X.
worst cvs ever. phones are always broken and hang up on you after 15 minutes of being on hold. they never pick up the phone when the phones are not broken.again worst pharmacy to deal with
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November 2022 by James J.
HORRIBLE CUSTOMER SERVICE! These people don't answer the phone calls ever! I'm still on hold for 2 hours they ignore all calls! AWEFUL
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June 2022 by Sorin Voicu
This many complaints makes this pharmacy look like a terrible place. Been using this location on multiple occasions, staff was always courteous and professional ?
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March 2022 by Cole F.
Constantly having problems with my prescriptions at this pharmacy. They once told me I already picked up a prescription that I never picked up. Did they give it to someone else? I have no idea. Then they kept denying my prescriptions saying they can't substitute a medication with a generic alternative without the doctor's permission, but the doctor had written in the prescription that they can give me a generic! So I keep having to call them to sort out all these issues, and it's causing delays in receiving my medication. Thank god I don't have something like diabetes where the medication is absolutely needed because they sure don't act like having your medication is that important at this pharmacy. Maybe it's because half the staff are teenagers or something. Only added one extra star because they are usually polite when you go there to pick up your stuff; that's at least an improvement over my last pharmacy.
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November 2021 by Jay E.
A solid CVS location with friendly and helpful staff. Always stocked up on everything you need and have great sales after each holiday.
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November 2021 by Alyssa T.
I always assume Yelp reviews are slightly harsher than the average customer's opinion, as usually people don't comment unless an experience is extraordinarily good or bad...I have to say, I'm impressed that these reviewers are 100% not kidding about the pharmacy (specifically the phone line) here being horrendous. Waited on hold for god knows how long, only to hear a man's voice for about .5 seconds before promptly hanging up on me. Nice! I guess I'll be going out of my way to get my prescriptions elsewhere. It's literally a waste of time and energy to do any business with these people.
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October 2021 by Mary M.
This place is a nightmare! Drive through pharmacy has been closed forever! Go inside and while there are 8 people behind the pharmacy counter, you stand there trying to figure out which line to get in... they have counters for consultation, pick up, drop off, but no one in sight to help... I have recently changed insurance, and had changed it when picking up the last script but they didn't enter it into the system, so I was sent to a different line to fix that, then sent back to another line to get the script. After expressing my dismay with the whole process, the blue haired young lady blatantly stood in the group of the 8 people talking about me! Not mentioned is the store was dirty and there were several customers walking around asking questions, clearly a very inefficient place both retail and pharmacy! Stay away from this place!
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September 2021 by John P.
My wife Got a plan B (pregnancy) emergency contraceptive, and the Young Asian Pharmacist came running out saying "MAKE SURE YOU DON'T DRINK ANY ALCOHOL ON THIS". After researching 20 articles, "After taking the emergency contraceptive Plan B (levonorgestrel), it is considered safe to drink alcohol, and alcohol is not known to alter the efficacy of Plan B". So unprofessional.
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January 2021 by Russ W.
A few things were on sale at the CVS in Stoneham so I made the cold, virus infested trip. I bought vitamins and picked up a prescription which sold for about 11% more than the counter price in the new display. Given the memory of past positive experiences I let the few dollars pass. When we got to the humidifiers that was buy one get one the end was in sight. The usual line of customers had been discussing the hideous treatment they had received of late from the cashier. I thought it might have been just the time and place situation affecting all. Well, I was wrong, absolutely wrong. The cashier figuratively bit my head off. I asked for the manager and she responded that she was a supervisor. So I repeated my request in a very nice tone - due to her extraordinary state of agitation. She called for the manager. He asked her about the circumstances and she simply repeated her story. Neither individual was the least bit interested in anything I might have had to say. The manager was clearly new and only interested in massaging the cashier. The manager appeared somewhat comatose so the matter ended there. Stay away from this place. Wakefield, in my somewhat limited experience, has been professional as well as helpful. There hasn't been any offensive behavior there.
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January 2021 by Bernard S.
i wanna scream everytime i enter the store but i did that once and they escorted me out like a dog and made me wait outside until my wife got the things i wanted. will be going to walgreens to scream from now on.
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December 2020 by Bruce Moore
Ill give you 3 stars only because the front line staff at the pharmacy are great, and Lou seems to be a good guy. What the machine tells you over the phone is miles from the story that unfolds when you get there in front of a live person. The phone machine also changes it's story from the first part of a call to when you are ready to hang up leaving you confused i.e. 3 are ready to be filed at start of call and at close of call it turns out to be only one will be ready leaving you confused. Texts you get also conflict with reality big time. My 3 stars don't tell the real story. The automated system seems to be really broken though they do have nice people who apologize and patch things up........okay people 4 stars, machine no stars.
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December 2020 by Kristen Thiess
I had such a great experience here today. The manager Eddie helped my with my photo issue. He was very kind and eager to help me which made all the difference! He is a gem! Thanks for your help Eddie!
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November 2020 by Haydn McCallum
They take considerably longer than any other CVS to pick up the phone, sometimes they simply hang up before answering any questions. The staff behind the pharmacy are rude, chatting and ignoring phones and patients in line. It is a miserable experience to have to have a prescription filled here, and if possible avoid it at all costs
