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March 2024 by Esar Mlika
Never go to this branch. You are better off driving an hour away. If it’s further, then just give up. The manager is a sleazy greaseball and speaks disrespectfully to the older women just looking for help or guidance. No idea how this branch has not hired somebody else to run it. Crying shame.
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October 2023 by John H.
Went there today at 1:30pm and they were closed, No Signs, Nothing, How inconvenient to there customers, They should close that branch permanently.
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May 2023 by Christine P.
The only reason I'm at this bank is they're less than a block from my house. I never get a satisfactory answer from customer service. The bank employees are mostly nice, but don't ask for anything out of the ordinary. They seem to have high turnover.
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October 2022 by Meredith Varcarolis
@Stoneham, MA, Stop and Shop branch. Just finished grocery shopping and needed to complete a 20 second deposit of a check. There were two tellers and a manager in her office, which she was helping a couple sitting down. One teller was helping and elderly gentleman and the other teller was standing at the other computer. I was the only person in line, no one waiting behind me. The teller at the computer finally looked up and saw me waiting with my check and credit card in hand. He motioned one minute to me and I acknowledged and waited patiently. He never greeted me or communicated at all, except the one minute gesture. Then he turned picked up a large thermos and just sauntered by me and left the store completely. Not a word, not a mention that he was on break, didn’t even ask what I needed help with, absolutely no customer service or care given. He was just completely disregarding, disinterested in assisting with my transaction and arrogant. I waited an additional five minutes, but the other teller was still busy with the other customer and the manager had her office door shut, so there was no one to help with my deposit, so I left. My husband was waiting in the car with our groceries anyway. Very poor and nonexistent customer service and totally unprofessional attitude. I’ve been a Citizens Bank customer for years and have multiplied accounts. That is definitely not a way to treat anyone, especially loyal customers. Shame on You!
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October 2022 by Meredith V.
NEW@Stoneham, MA, Stop and Shop branch. Just finished grocery shopping and needed to complete a 20 second deposit of a check. There were two tellers and a manager in her office, which she was helping a couple sitting down. One teller was helping and elderly gentleman and the other teller was standing at the other computer. I was the only person in line, no one waiting behind me. The teller at the computer finally looked up and saw me waiting with my check and credit card in hand. He motioned one minute to me and I acknowledged and waited patiently. He never greeted me or communicated at all, except the one minute gesture. Then he turned picked up a large thermos and just sauntered by me and left the store completely. Not a word, not a mention that he was on break, didn't even ask what I needed help with, absolutely no customer service or care given. He was just completely disregarding, disinterested in assisting with my transaction and arrogant. I waited an additional five minutes, but the other teller was still busy with the other customer and the manager had her office door shut, so there was no one to help with my deposit, so I left. My husband was waiting in the car with our groceries anyway. Very poor and nonexistent customer service and totally unprofessional attitude. I've been a Citizens Bank customer for years and have multiplied accounts. That is definitely not a way to treat anyone, especially loyal customers. Shame on You!
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April 2022 by Jwp ParJr
Slow lazy help just like stop n shop..long lines. Rude to customers
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February 2022 by Frances Belschner
I always have friendly service
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May 2020 by Gina P.
I like the people who work there,however they are never open when I need them. Close early on Friday, at 3pm and only open 9am 12pm on Sat. No hours on Sunday. Useless to me. No reason not to shift hours on Friday to accommodate customers who are still working. Same hours opened, but open later and close later. I'm over it. Then, we are charged fees for everything I'm switching banks. The hours were what kept me here this long, now we dont have th as t. C-ya
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July 2019 by Maria Freccero
This lil branch gives so much to their customers. best bank ever!
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March 2019 by Patel Sinhia
So bad customer service front desk girl.
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February 2019 by Amanda Frost
Sabrina- the manager is awesome! She helped me get my credit card.
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August 2018 by Leïla B.
couldn't give me 20$ quarters even though i've been getting them here the last two years all of a sudden they aren't a bank that can make change.
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February 2018 by Mr. TA
Very poor customer service.
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July 2017 by Liam Mcknight
They flat out suck. Thieves
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July 2016 by Lena Higginson
My experience for the past 12 years has been very positive. The staff has always been polite, patient and extremely helpful.
