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August 2020 by Charlotte Pearce
Staff were very friendly and were able to sort out my flat very quickly. The place was clean and professional and they didn’t charge me a dime!
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August 2019 by Nilesh Patel
Rude representatives and working staff.
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October 2018 by Lynn Reznick
If I could give negative stars I would. They used to provide great service but in the last 2 years, I have had problems with the service, in my opinion questionable tampering with my car as opined by my long-term mechanic at another repair shop , and not providing parts that they said they would. Additionally one time they told me to drive into Bay 1 and the floor was missing. I was within a foot of falling into the well. Additionally even with an appointment they run well over the estimated time. Finally, with the new building there is no wifi or cell service. This is a know issue and fixable if they care about customer service which it is apparent they don't.
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September 2018 by mike smith
I brought them my truck in for an oil change on Feb. 7th 2018. It was snowing hard that day when I dropped it off. I picked it up and hour later and off I went. A few days later I was sitting in another car and noticed the rear lower quarter panel between the rear tire and truck cab looked awkward and proceeded to take a closer look. I laid on the ground and saw that the panel was folded up under the truck about 6". I went to the other side and saw the exact same damage in the exact same location and both sides had marks like someone had lifted it up on a lift and the damage didn't have any rust yet and it hadn't been on a lift for a long time except at Cambridge tire in Stoneham Ma. I immediately called and drove over to talk with the manager. They denied it over the phone and in person saying there guys would never do such a thing. The manager Mike told me to bring it back and they would put it up on a lift and take pictures. The manager Mike said it looks like recent damage and he confronted the tech saying it looks like a vehicle lift did do the damage but the tech denied it still. They did submit a claim with their insurance (self insured) and I received a call from the insurance devision and they apologized and excepted ownership of the damage. I took it to their preferred body shop who fixes all the damage they do to customers vehicles. I keep calling, looking to settle with zero cooperation. Its been two months with no resolve and they are just plain rude on the phone at this place. Mike, Al and Paul you communication skills and integrity need some improvements. I have let many of my fellow Church members right across the street form your store know all about your practices. See you in small claims court.
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December 2017 by Christine H.
We have been using Cambridge Tire for at least 20 years for new tires and tire repairs. We have always found them to be reliable. They do not oversell their products. We have purchased many new tires there and found them to be fair when evaluating which tires to replace and which tire to purchase. We have been dealing with the same staff and have have rec'd many free tire patches. I believe their policy is to repair for free if it is a small repair-- it has happened several times. Recently a customer was picking up his car for some auto service. He was pleasantly surprised at the low bill. They had skipped one of his requests as they said his fluid was clean and didn't need to be changed. He was overjoyed at the surprise of a lower bill and the honesty of the staff.
