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August 2024 by shannon bettencourt
I had a very poor experience with one of the employees leaving BJ’s a few Sundays ago. I have a Steve Madden backpack I would say probably medium size , I don’t use pocketbooks
I go into BJ’s quite a bit with my parents, my husband and my kids, to make a long story short we approached the gentleman I gave him my mother‘s receipt ,He seemed fine as we were walking out he yells out I need to see in your backpack (real nasty) I’m like excuse me ?! again very angry he says I need to see inside your backpack I’m like I don’t steal especially in front of my mother, I don’t steal period .he says It’s a policy and I’m like what a sucky policy. I quickly showed him inside my backpack, which obviously had nothing except my personal things I carry , my husband‘s like you showed him the receipt like you do ,by law you could’ve have said no it your personal bag he had no business saying it to begin with there was no call for it I’ve never had any employee even the police officers that stand there ask me to see my bag (Jacob my son) said he said it so nasty too like he was convicting me of something that just because I had a medium size backpack .
BTW I would have gladly shown him with out hesitation if he had approached me in nice manner not in a such an accusing manner the way he did it !!
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August 2024 by Krish K
Terrible customer service experience. The staff could benefit from some training on how to communicate respectfully and effectively with customers.
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July 2024 by Deb Bowes
Not too busy and have had a few things out of stock last time in
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July 2024 by dasdasdsa sdadsadas
The gas station was closed at 1pm it shows they are open, but they never are!! The gas station is closed the store is full of drug addict workers. Will not be renewing my membership since the gas station is closed and I never walk into the store.
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June 2024 by Manuela Castillo Ortega
The worst gas service in the entire BJ's chain. Bj's urgently needs to change gas station staff. There have been many problems, including verbal fights and strong arguments against clients and other people. I don't recommend this bj's they should close it.
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June 2024 by Sophia C
The staff here is so nice and friendly! They are always so helpful. The produce and food here is great. Overall it's a great place to shop!
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May 2024 by Apurva Sinha
Diapers, pull-ups, and other baby care products are mostly out of stock. Mostly, there is a very big line to get gas. Traffic is lined up till Cedar Street.
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May 2024 by Josh Gister
The line for gas at the BJ's Gas station often makes the parking lot a mess (-1 star), but the club itself is great. The few times I've needed help, the staff have been friendly and resolved whatever I needed.
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May 2024 by Carolina P
I purchased an item for a birthday present that was $269 online at BJ’s in Stoneham because the item was in stock and I was going to pick it up. Prior to ordering I checked, and there were four of these items in stock. Upon purchasing the item online, I was charged a substitution fee, which was an additional $50 to allow for a substitution. I have never purchased an item online, or I was charged substitution fee when the item was in stock and readily available. This was deceptive. Shortly after I ordered the item it was canceled by BJ’s Because I failed to respond to A text. However, the $329 was immediately taken out of my account and the item was canceled. To add insult to injury when an item is canceled or when you return an item at BJ’s, it takes 5 to 7 business days before the money is credited back into your account. This equates to 10 calendar days. If you order something expensive, you will be out of the money. When you call BJ’s, everyone passes the buck, The managers on site, The general manager, And the company that BJ’s outsources to handle their customer complaints, which is outside the United States and clearly very cheap labor. Every buyer should be aware The BJ’s is quick to take your money and very slow to give it back while they control the process. Anytime we’ve ever returned something I have always gotten an immediate credit. BJ’s plays by a different set of rules.
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May 2024 by Unique Calhoun
Getting gas is a nightmare, getting your online pickup is a nightmare. I don’t know if I want to renew my membership at the end of the month. Stoneham location suck!
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March 2024 by Andrew Muttiah
Great store with amazing prices on everything. Staff are very friendly and helpful and always provide quick service.
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February 2024 by Michelle Graves
Gas situation is insane, produce is a mess, employees can be rude, but today was the worst yet. I saw mice running through the aisles. More than a few. Gross. Was a clean store with kind employees just a few yrs ago. Can't imagine what's changed to cause such a decline.
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February 2024 by Ann Essigmann
Great for shopping in multiples of products. Gasoline ⛽️ discounts with shopping points. Clean and LARGE store!
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January 2024 by Repair Studio
My experience at BJ's Wholesale in Stoneham, MA, was disheartening. The employees, consistently wore angry faces and failed to provide a welcoming atmosphere. It was striking that many employees didn't even bother to smile. The gas station, in particular, was a chaotic mess, with a line full of disorganized individuals who displayed a lack of courtesy. The atmosphere was marred by what can only be described as unprofessional behavior. I recommend potential patrons to be wary, as the overall customer service and organization at this BJ's location left much to be desired.
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January 2024 by Mike B
The gas station is a disaster. My gas cap is on the right side. I’m in this long line and all the gas pumps for right sided vehicles are empty. Get extended hoses or set up two separate lines you dummies. Waste of gas and time sitting in a long line.
