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October 2023 by Fernando Sousa
Terrible wheel alignment done ! I went twice and the vehicle measurements were completely off and my steering wheel was crooked while driving. Mind you I left my car there for the whole day paid for a lyft ( went twice) and spent considerable time for a wheel alignment that clearly showed wasn't alined due to the measurements from the calibrations machine. I ended up going to goodyear ( should have went there first measurements were off they completed the work, never again.I am also waiting to hear back from the general manager of the store to respond about this issue was told 3 business days ( no call as of yet) will file a claim soon with credit card company.
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September 2023 by Alex Juliano
Good service. Ordered online and scheduled an appointment
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August 2023 by Ender A.
I like this little (for a wholesale club) place.The prices seem very competitive with Costco and Sam's Club. I've enjoyed the products from Wellesley Farms and Berkley Jensen (BJ's storebrands). Their chocolate chip cookies are amazing.However, you will most likely be on your own as help, if you need it, can be a while. The membership fee can be knocked down to half price if you wait for a promo so I do think it's worth it. I haven't tried to get gas here - the lines have been too long!The line does seem to move though and the gas is fairly priced (with options to knock down pricing via their sales/points system). The staff is mostly friendly if not dialing it in.We've left with multiple items only to need to come back because a security tag was not removed at the register.
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July 2023 by Dayane P.
The new way the gas station is set up is ridiculous. Because we have to wait for the pump for our designated side, there's always a long line that's not only inconvenient for the people waiting to pump gas but for the other cars in the parking lot. If we were allowed to turn the car in the opposite direction to pump gas everything would go smoother and have a shorter waiting time. Every time I go to pump gas there's always at least 3 pumps vacant, available to use, but a huge line of cars behind us. Some changes are for the worst and this is one of them.
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July 2023 by Nicolette P.
This review is based strictly on the gas station. Need gas? Think you can save money by going to this gas station? Do you value your time? If so- do NOT go to this gas station. The rules for this gas station are ridiculous strict- reminiscent of COVID rules (although those made sense and were to keep people safe). The rules here are because of megalomaniacs- both the gas station manager and the town of Stoneham. First of all, numerous pumps are open (if your gas tank is located on the left side of the car- you're in luck). However they don't have the extra long hoses that are normal at most BJs. The kid working said it was because of the town of Stoneham. Second, all pumps are unidirectional. So even if there are five empty pumps and a line of 15 cars- too bad, so sad. You're out of luck. One car got confused about where to go and started to back in to a pump. The supervisor came out yelling, waving his hands, and made them turn around and get in the right line. Third, only two cars are allowed to be in line at a pump at a time. As a result, the line extends through the parking lot. Overall, I do not recommend this gas station.
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July 2023 by Narendra Prajapati
Pathetic service, unrealistic long wait time. Tried calling them so many times, they never pickup phone.
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June 2023 by L M.
I usually get my gas at BJ's. It shouldn't be this stressful and I shouldn't be yelled at. I understand there is a new way to pull up to the pump. I paused for a few seconds to see who was pulling away. There was no one behind me. He yelled you can't sit there. Why? All pumps were two deep.
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June 2023 by Yash Sehgal
Positive experience, cheapest price installed compared to tire rack, discount tire or cosco, they had everything ready for my appointment, was in and out in an hour as promised, would like to specially thanks Kenny who checked the wheels alignment and since it was just slightly out of alignment, he did the alignment free of charge, rare to see this kind of honesty in today's world.
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March 2023 by Kamaljeet S.
i get gas from BJ's often. today , somehow pump was not reading my credit card. walked towards kiosk to ask for help. john T started telling me to read instructions and then try. i told him that have been using for longtime but is not reading my card today for some reason , which has good magnetic stipes on it. john didn't like and started murmuring things. he came to pump and asked me how i was using card. looked odd to me the way was treated. good luck to BJs.
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January 2023 by Chris Beneke
Kenny was awesome--efficient, considerate, and polite, as was the Tire Center employee who was also there that night. I was really impressed with the service quality.
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January 2023 by Adam D.
Good pricing, especially on chicken, beef, and frozen food. Absolutely cannot beat their gas prices. The selections in store are not quite as good or plentiful as Costco.
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November 2022 by Guilherme Abreu
Kenny and Ricky were really helpful and nice. The service was awesome. I will definitely come back here next time.
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September 2022 by Kelli L.
DO not order a deli tray online because according to the manager "we don't always get those in our system." I had a confirmation number and an email and they said I should have called to confirm the order.
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June 2022 by Richard M.
I recently purchased a package of 100 paper plates at BJ's in Portsmouth, NH at a price of $ 20.49, which is beyond outrageous! BJ's, like many other businesses, are using inflation as a cover to jack up prices. Their claim of huge savings at their shops is a total sham! I checked Wal Mart's site and found a package of Dixie 10" paper plates for $ 12,98. I will not renew my membership at BJ"s and shop Wal Mart instead!P.S. And their service sucks!
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June 2022 by Jacqui R.
If you know someone who is applying or is working here immediately tell them no. It's absolutely disgusting and they dont care the slightest bit about there employees. The managers are a joke who belittle and step all over employees like a game. It's disgusting. The way they treat espcially the disabled employees is even worse. Really wish i read the reviews and listened to people when i first started working here. Place needs to be shut down.
