“Very good quality products. Prompt delivery. Highly recommended. Thanks for the great service! From placing the order online to delivery was a very smooth process.”
“Highly recommend - Great experience all around. Their staff is friendly, knowledgeable, and very responsive. They helped me select the right make and model for a new washing machine, and they had it delivered within the same week. Delivery personnel were exceptional, and they handled a complicated removal and install process seamlessly.”
10AM - 6PM
170 High St, Waltham“Will be a repeat customer. Allen and Nick helped me through the process of a manufacturer extended warranty replacement where we upgraded our appliance. Fast delivery, too. Thanks guys, we love our new induction range!”
“We have a dishwasher that broke down. 2 other companies came out and said they could not fix it. American appliance came out, diagnosed it quickly, said they could get the part. They came back and the door in front was very heavy and hard to get on. They had to come back and fix it. They came with two men and did not charge us again. Friendly and knowledgeable. Thank you!”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
6AM - 10PM
92 Newbury St, Danvers“I wanted to buy the 4 outdoor dining chairs that were high up on the wall display. Went to the service desk asked for help and no one came. I did ask the garden employee Jim who was outside and without hesitation he came right over and got the chairs for me. He also opened a box for additional chairs that I wanted. He saved Home Depot from a disappointed customer to one who will return again ! I almost walked out empty handed but instead bought 6 chairs ! Yay Jim ??⭐️
Boo to customers service department - room for improvement !”
6AM - 10PM
564 Broadway, Saugus“Kenny was amazing and I had the best experience ever!
The following day I was presenting at a sales conference and my booth wasn't delivered, so I had to recreate the entire booth from scratch. When I told Kenny what I needed, he did everything to get me what I wanted.
Thanks to Kenny, I was able to accomplish what I could not have done without his help.”
“A reliable spot for most of your tech needs. Wide selection of gadgets, from smartphones to smart home devices. Prices are competitive, often matching online retailers.”
9AM - 6PM
80 Veterans Of Foreign Wars Pkwy, Revere“I recently purchased a LG Refrigerator from Beach Sales, the appliance was delivered, with the utmost care, their personnel is totally professional and courteous, one of the reasons I purchase all of my home appliances, the service is outstanding!!!!”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
6AM - 10PM
3 Mystic View Rd, Everett“I actually work here. Love almost all my co-workers
AND have gotten quite a few compliments as I help people with suggestions on different things. I am a handyman and have a lot of experience in home remodeling,auto mechanics,etc. I hurt my back and not able to do contracting no more, which is the source of my pride.
But when I help that one person you can see it in their eyes their words in their body language how much of a difference I made for them, that comes to the separate kind of pride”
“One of the best customer service experiences I’ve ever had at any Best Buy location. Longtime Best Buy customer and couldn’t be more thankful for the manager, Alan and all of his time, professionalism and courteousness. He helped resolve an issue I had with a previous purchase . Thank you so much Alan and the Best Buy team in Burlington for all your help!”
10AM - 8PM
630 Fellsway, Medford“I visited this store 3x before making a final selection on a fridge. In the 2nd & 3rd visits (the 3rd just being to make the purchase), there was an especially great associate who assisted me with some questions and who proactively offered help. I got an incredible deal on a beautiful fridge.I also paid for the delivery service and had a really excellent experience with the delivery team. They were on time, were careful in moving the fridge, did not complain at all about needing to remove the 4 door fronts in order to get it inside my home, and efficiently put it all back together & installed the handles. They even suggested we look it over before they left. Great experience all around!They have a huge selection of fridges & washers & dryers. Stoves seem to be more limited & there’s especially very few dishwashers.”
“Deidre was very helpful in accommodating me getting my new fridge and microwave. She also was very kind to all the customers who asked her questions while she helped me simultaneously. She provided helpful advice on the appliances and was very mindful of customer safety when using the electric latter.”
10AM - 9PM
162 Santilli Hwy, Everett“I like how stuff is labeled there, you can see just about every department as soon as you walk in.
(well that is if you're tall,)
Great Sign color contrast so people with A bit poor vision can see as well.”
10AM - 5PM
1339 Massachusetts Ave, Arlington“If you need a vacuum or a vacuum repaired this is the place for you. Michael is the nicest!! Very friendly, informative and knowledgeable, no sales pitches!! Works with what your needs are. Clean showroom with a large variety of vacuums. Amazing prices. You'll be treated like a star!!”
9AM - 5PM
85 Terrace Hall Ave, Burlington“We visited because we were replacing the outside lighting fixtures on our 30+ year old home. We wanted to make sure that we made choices that were consistent with the style of the home and also reflected current trends. Our consultant was very helpful and knowledgeable. She took the time to listen to our concerns and help us make choices that will look good and enhance the home's value. We'd definitely return any time we needed help with lighting design.”
10AM - 8PM
1201 Broadway, Saugus“I have bought several things there and I think the service is very good, even though my English is terrible, the guy who helped me last time was very patient and very helpful. Those are the things that make one loyal to a brand or a store in particular.”
6AM - 10PM
75 Mystic Ave, Somerville“Had a great experience here buying a grill on 6/16- initially a bit disappointed that what we wanted/ thought was there was not available, but home depot was incredibly accommodating and had us walking out with exactly what we hoped for.
Was fully ready to just go spend a bunch more at Costco for a fancy grill I didn’t need, but thrilled with what I ended up with.
Propane and a nice grill tool purchased as well, was nice to get it all done in one place and the team working could not have been more helpful”
6AM - 10PM
3 Mystic View Rd, Everett“I've been to this Home Depot a handful of times. It's fairly easy to get to once you endure the confusing traffic circle from hell. It's everything you expect from a Home Depot, every kind of power tool, wide aisles, and the only employees available are in the appliance section. Almost every time I go to a Home Depot looking for a specific item it takes me like 5 minutes to figure out which aisle it's in.”
“Also met Tony today in the garden center. He took his time with me and explained very thing I need in order to plant a new lawn. Very thorough and courteous! Thanks Tony!!!!”
6AM - 9PM
615 Arsenal St, Watertown“I am so grateful and proud of this establishment for the vast diversity of individuals they hire! I am delighted that HD values all individuals! Though the wait for customer service is longer than one would first expect - it is well worth it and wonderful to know your small inconvenience is benefitting SO many!”
6AM - 10PM
1100 Revere Beach Pkwy, Chelsea“I had an issue with a broken water heater that was installed at 8:00 PM to find out it was cracked causing all the water to spill out. We had to take it apart and return for a new one before the store closed that night. Thank you to Sarah and Jackie who made the process seamless and doing the right thing and saving us some money. In an era where customer service is a lost art they stepped up and talked me off the ledge with their help. I say Thank you for your help and making the customer feel appreciated again.”
“I worked with David Maxwell from Dracut Appliance selecting a new refrigerator, stove, and drawer microwave for my kitchen renovation project. David was extremely knowledgeable about each of these appliances, was very responsive to my questions, and shared information about their customer satisfaction with different vendors and models of appliances they sell. He literally spent hours helping me to choose the perfect appliances for my new kitchen, and then gave me a very fair price when I was ready to buy. He truly went above and beyond and I highly recommend Dracut Appliance (and David) for your next appliance purchase.”