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May 2023 by Hemchandra Shertukde
Spa requests in and introductory paperwork what client needs to achieve during the massaging session, but spa masseuse have their own agenda and do not help client to achieve their goals. They also try and sell their own products and services. I provided areas of my body where I wanted help. Instead the masseuse attended to unwanted areas of my body. This will not help in cultivating a healthy clientele IMHO
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March 2023 by Caroline Raifstanger
Never in my life have I gotten a haircut and not left with a blowout, and never once have I specifically asked for a blowout. When my hairdresser Katie told me I was done, I looked like a frizzy poodle and asked her if I could have a blowout. She said no because her next person was already here like that’s my problem. Now I look horrible and have to straighten my own hair after paying $80 as I rush to pack for vacation. Thanks a lot Katie
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November 2022 by Kristina Cappuccilli
AMAZING. First timer, went for a hot stone massage, left SO relaxed. Also took a steam shower after which was the cherry on the cake. Highly recommend/wish I lived closer to this place!
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October 2022 by Peggy G.
I am very very embarrassed that I gave my cousin a treat of a Spa Finder gift card and this salon is listed on their web site and then they say they do not accept it and were rude to her about it. Spa Finder is an internationally recognized spa Finder and gift registry. If you don't want to accept these gift cards take your salon off their list it would be that simple. And why would it ever be acceptable to be rude?
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June 2022 by Rio Rasch
Super friendly staff and very high quality haircuts
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December 2021 by Summer R.
Sister booked four massages weeks ago, rearranged the day to accommodate the appointments. My sister called day of to confirm the times and they only kept ONE of the four appointments. "You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." Don't your waste time. Who knows if you'll even have an appointment
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October 2021 by Tyra Maggi
Kaitlyn is awesome always the best cut !Very professional ? ? ?
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September 2021 by David Childs
Had a great experience here. My wife and I had a couples massage with Justin and Kim and it was one of the best we've ever had. Highly recommend!
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August 2021 by Meridith S.
Please avoid this salon. The manicurist, Anita, was insulting, dismissive, and argumentative upon meeting this first time customer. She was visibly annoyed that the manager, Julie, informed her of the wrong name when she came to get me in the waiting room. When I tried to clarify the error and introduce myself, she sighed loudly and rolled her eyes. At her station, I asked for her name and she barked at me to pick a shellac before I sat down. I had a few questions that I tried to ask her. As I did so, she rolled her eyes at me and then looked at another customer to roll her eyes about me to her. I was dismayed and upset. I discontinued the interaction. I informed the manager, Julie, that I felt that Anita's behavior was rude and unprofessional. Julie gave me a superficial apology but then proceeded to indirectly insult me by insinuating that this experience was my fault. I have never been treated this way in any salon. I have never written a review in my life. Please do not patronize this business.
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June 2021 by Michael W.
I had a great hair cut here (Thanks Katie!). I was nervous going in, but felt comfortable with this boutique salon. I came back a few days later for a massage which wasn't that great... hence the less stars.
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May 2021 by Alegra Lopez
I had a massage with Alex and it was amazing. He made me feel very comfortable and zeroed in all the parts of my body that needed attention. He was very intuitive despite only telling him I have neck and shoulder pain. I woke up the next morning noticing a dramatic difference. Next time I’m in the Berkshires, I’ll be back!
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May 2021 by Jen Lyon
I tried to just look at the website to see if I could book a Bayalage with color, haircut and manicure but if you click on the world's worst website, an annoying chat box pops up not allowing you to book or see the services.What a phenomenal idea to lose possible customers. It's impressive to drive customers away.My point is, if they cannot even be bothered to fix their website, what type of shoddy work will they do on your hair? I mean...NO ONE has a chat box that doesn't allow you to look at the website. I know this because I used to design websites. You have to program it to be this unusable.This is indicative of what they think of the customer. Be smart, skip this place that clearly has no interest in customer care. ?
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May 2021 by Rhonna Goodman
Great services
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March 2021 by Laurie T.
My first visit with Katie was a success! I went for highlights and she listened, asked questions and in the end I received what I had hoped for! While the prices are high as noted in other reviews, the service and quality of knowledge and expertise, "getting it right" the first time is well worth it. Katie has a new, appreciative client!
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March 2021 by Kathleen dextradeur
The Girls are the kindness. I had My First Professional Facial and All I can Say WOW! Ask for Joanie she did a awesome job, went above and beyond
