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December 2023 by Leonid Nam
3+ hours for unloading. Suki
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December 2023 by haydar yehya
ATTENTION OTR DRIVERS.Shipping will tell u we need 12 straps and padlock. Make sure u buy them from somewhere that u can return for refund because they won't use them all and the nearby overpriced Pride truck stop won't take them back
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November 2023 by Mark Feng
Slow slow and slow. They work like zombies. Have been waiting here for 18 hours so far. Their attitude is disgusting. They don’t unload loads by the time drivers arrive. Chaos.
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November 2023 by Gard Jet
12+ hours to get dock. Very disrespectful employees. Horrible experience.
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November 2023 by Rob Carlson
This place is trash. I’m the most realistic person possible to deal with. I understand stuff gets misplaced, and that I don’t take priority over any other USPS customer, but let me tell you what isn’t realistic. I’m running a business off of fulfilling promises to my customers, and out of the last FIVE packages that someone has used USPS to ship to me, it had zero issue in getting to the Springfield, MA hub. AS SOON AS ITS THERE ALLLLL FIVE OF THOSE PACKAGES BOUNCED AROUND FOR ANYWHERE FROM ONE WEEK TO FOUR WEEKS PRIOR TO MAKING THE 25MIN TRIP I AM FROM THIS LOCATION. This is absolutely unacceptable and somebody should be monitoring this facility and fixing this problem that should not exist. Explain to me how I represent one customer, and EVERY single time a package of mine reached this facility, it cost me weeks of waiting and having to re-purchase the stuff I ordered the first time, just to wait for it to be shipped again. Ironic that I’ve NEVER had this issue with any other carrier. You’re embarrassing
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October 2023 by tasha b
My package always get stuck here and takes forever to arrive. The package is usually damaged.
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October 2023 by David Hutton
I have had mail lost for a month. I have had a package stuck in this facility for ten days. is there no oversight?
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August 2023 by Rene Lopez
Bad site to take a load, before you arrive make sure that bring 12 straps use reflective gear and had a padlock, don’t come to early of your appointment, from the beginning to the end it’s a nightmare load or unload from this site
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August 2023 by Elvon K
Make sure you have a padlock and 12 straps . Oh and they didn’t even use all 12 after leaving to buy 4 more straps .
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August 2023 by Ka Pusta
Nasty place, insults abuse is a norm here, you are guilty just being here, avoid like a plaque. Females are feminists and act tough to humiliate you. Dont come here.
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July 2023 by Bryan LaTraverse
Had a package ship from California that went here to ship to my house in New Hampshire 2 hours away. Sat in the facility for 7 days not moving and then shipped to the other side of the country in Seattle Washington. Pretty bad logistics if you ask me. Tried calling multiple times when I saw it was stuck there for a few days and got no help. I filed a claim and they said they’d look into it but two days later is when it shipped to Seattle. I understand under-staffing but why the hell did they ship it across the country for no reason.
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July 2023 by Wu Tang
Nasty place, insults abuse is a norm here, you are guilty just being here, avoid like a plaque. Females are feminists and act tough to humiliate you. Dont come here.
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June 2023 by AP
I delivered a load here today. Every Single White person working at this facility is racist and will treat you really badly You can tell Just the moment you walk in here. Some sick and mentally ill people Work here in the office. All of you deserve to get fired. Such a bad vibe here
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March 2023 by Jon Mccarthy
There was some damage? What kind of damage? Somebody took the time to cut out the label from my box, so they clearly saw the rest of the box and its supposedly damaged contents. What little cardboard I have doesn’t seem wet or crumpled.. Why can’t I get anymore information? “…inconvenience this matter MAY have caused?” Who gets a suspicious and conveniently cut out label from a package they were supposed to receive with no information and NOT be inconvenienced?
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February 2023 by innocent muneza
Don’t understand why it took them while to unload me. I was there watching women on folk lift get in trailer unload couple pallets and left. No overnight parking but u can park right next building, when u exit facility turn left and turn left before u get to traffic right
