The Sheraton Springfield Monarch Place Hotel offers a great location with easy access to downtown attractions, shopping, and the Riverwalk, making it a walkable and ADA-friendly destination with diverse dining options nearby. The hotel features spacious rooms, nice river views, and a convenient parking lot, though parking is charged. The breakfast buffet on Sundays received positive comments. However, experiences with customer service varied; some staff members were praised for their friendliness, while others were described as rude. The hotel’s amenities, like the club level, were disappointing for some guests, as perks such as appetizers and special offers were not provided on weekends, which was a letdown. Additionally, delays at check-in, with rooms not ready despite reservations, and some issues with the air conditioning and elevator buttons, affected overall satisfaction. Despite these concerns, many found the location and accessibility appealing and would consider staying again.
Noteworthy details: We stayed in the club level because of the perks but how ever the perks were not offered. Very disappointing for us. No appetizers, no special offers. I asked the front desk and was told it wasn’t offered on weekends. If I know this I wouldn’t stayed at the club level.
November 2024
This hotel is amazing, customer service, and even the housekeeping is amazing too. Everybody should cone there. I’ll tell here!
November 2024
Great customer service, the rooms were cleaned and smell amazing. Breakfast was great and nicely cooked.
