Pep Boys is a trusted auto service and tire shop located at 1177 Boston Rd, Springfield, MA. Customers appreciate the professional and helpful staff, particularly a service advisor who answers questions and provides guidance. The shop offers a range of services, including tire installation, repair, and replacement, with many experiencing quick turnaround times. While some reviews mention longer wait times for tire appointments, overall, customers are satisfied with the quality of service and competitive pricing. Pep Boys also assists with various auto repairs and maintenance, ensuring a reliable experience for both regular and new customers. They have a positive reputation for handling emergencies, such as helping customers quickly when tire issues arise. With over 100 years of experience, Pep Boys remains a dependable choice for car, truck, and SUV needs.
Was advised appointment for new tires would take ≈1.5 hrs, took ≈2.5 hrs. Tires were installed overpressure at 55, 47, 46, 46 PSI when mfr specification is 33 front / 32 rear. Let air out to correct pressure. Balance seems good, install seems fine otherwise.
June 2024
Have been going to this location for years for my tire needs. Had a great experience today; purchased 4 tires online this morning, made an appointment for 4:30, and left with a job completed by 5:30. As always, the crew was professional and the prices are great.
June 2024
I’ve had a great experience while at Pep boys recently, Joseph O. the service advisor answered every questioned I had and walk me through everything I needed to know in regards everything I needed done!
