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January 2024 by Brian H.
By far the worst Lowe's location I've been to, and I've been to them all over the country. The lack of customer service in the location is abundantly apparent. When you do get someone to help you, good luck, horrible attitudes! The people in the customer service area are among the worst. The selection is mediocre at best. I can go 30 minutes away to Hadley and get much better service and selection. I don't know how this location keeps the doors open honestly. I wish I sir t live close to the "sucky" Lowe's.
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December 2023 by Dean Carbone
They have a lot of things in stock. So when something breaks at the house, I just run to Lowe's for what I need
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November 2023 by Jay Smith
Great store, plenty of help and sorry about the pic. Just thought it looked nice in the rain in Lowe's parking lot. Lol
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October 2023 by Traveler S.
Customer service is almost non-existent at the Lowe's on Boston Road in Springfield. I went there to purchase a simple nut and bolt, and after walking up and down the appropriate aisle (No. 16) I was unable to find the right size. So, I waited about 10 minutes for a Lowe's employee to walk by for some assistance, but none did. I then had to walk all the way down to the Customer Service desk, where I requested that they send someone to aisle 16 to help me.I walked all the way back to the aisle and waited. But, after another 10 minutes, nobody came. Not wanting to walk all the way back to the Customer Service desk, I called them on my cell phone. My phone rang 30 times before somebody answered. I told the woman that I was in aisle 16 and STILL needed assistance. She said she would send somebody.About 10 minutes later, I saw the Customer Service lady walking by Aisle 16, so I confronted her and told her I still needed assistance. A male employee who was walking with her got on his phone and requested the assistance.Another 10 minutes went by, but no assistance. So I walked all the way back to the Customer Service desk and asked to speak to a store manager. I young lady got on the phone, but seemed to have trouble getting anyone to come to the desk. So another woman made a call, and finally persuaded someone to come to the desk.A woman showed up (who I suspect was an assistant manager) and after I told her my story, she walked back to Aisle 16 with me and tried to find the nut and bolt herself. But she could not. Finally, after about 10 minutes of her searching, she spotted another Lowe's employee and called him over. After about another 10 minutes of searching, he finally found the proper nut and bolt I needed. In all, I spent 45 minutes in the store just to buy a nut and bolt! I am glad that there is a Home Depot just a mile down the road where I will shop from now on!
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September 2023 by Tiya McD
They couldn't find what the website said they had in stock. The employee actually didn't even know what we were talking about.
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September 2023 by matt fortini
Pro deck Employees were incredibly rudeI am a Remodeling contractor looking to buy material and have a working relationship with all types of sales persons but I will not be going to back to springfield lowes pro deskOverall summery I wanted to order siding and I was at fault for bothering the sales associate playing what appeared to be a game on the computer
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September 2023 by Tyler
Feel like this place goes through phases. I liked it better when ocean state job lot was closer by. It will be interesting to see with the Halloween store going in.
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September 2023 by Carl Miller
I like the store it self, tried to purchase a trailer but it seemed like nobody wanted to do any work. Ended up leaving the Boston rd location to drive to ware to get one. And yes I spoke to the right people at the Boston rd location. Bad business!
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September 2023 by Alex Morales
Very efficient and organized store can literally find what u need and go about ur day
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July 2023 by Benjamin Rivard
Everything you need and great customer service
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July 2023 by Isandra Cuba
Best place to purchase home improvement materials. Very sturdy friendly and they actually help until we're satisfied ?
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June 2023 by Luis Castro
I do my banking here, the place is clean, accessible, and there's plenty of parking available.
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June 2023 by michael stlouis
BigY is my choice for food shopping. Not only are the people friendly I also receive a discount on gasoline
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June 2023 by Jackie J.
I have read all the bad reviews regarding customer service at the Boston road location. My experience was different I was looking at showerheads and an employee named German not only asked if I needed help I did look lost but took the time to explain my options and how I could easily change it myself he was polite respectful and I appreciated the. I say to say do not let someone else bad experience keep you from going there I am sure there are more German to assist you
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May 2023 by Dennis Duarte
A great place to get all your household needs. The employee- Tanya was very professional & helped with all our needs
