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January 2024 by VINCENT HENRY
My sales lady made my experience so good she gave me a lot of help and I’m very happy with my purchase. Thank you, Kay jewelers.
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December 2023 by linda mitchkoski
I normally don’t write reviews but was compelled to do so now…Christina was outstanding! I had come in without an appointment just trying to get my Movado Watch sized…not only did she take the time to size it…she was professional and her bubbly personality made me feel welcome. I will definitely return to this new location even though there are other Kay Jewelers closer to where I live.
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December 2023 by Shan Maung
10/10! Had a great experience with Christina. From the moment I walked through the door, I was greeted with a warm smile and genuine enthusiasm. She went went above and beyond to ensure that all my questions were answered and my needs were met. What impressed me the most was the level of attentiveness and personalized care I received throughout my entire interaction with her. I usually don’t leave a review, but I have to this time. Thank you again for your great customer service. I’ll be back.
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November 2023 by Dan Hamel
Do NOT get the Kay Jewlers credit card from Comenity Bank. They miss allocated a $500 payment and now I'm being charged late fees and interest even once proof was provided. Absolute horrible customer experience this time.
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October 2023 by Lovey King
This crew is amazing always so patient with me and my family, they make sure we are happy with our purchases, but most importantly comfortable with the prices.. we are Team Kay
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October 2023 by Shannon Labato
The best customer service I’ve ever experienced, these girls go above and beyond to make your jewelry shopping easy and stress free. Taking time to layout multiple style and price point options to make sure you are buying what right for you! Love this store and will definitely be shopping here again.
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October 2023 by Victoria Lovell
The best customer service I've ever had. So very welcoming and helpful. My necklace broke right in store and the manager was able to fix my favorite piece right in store and saved me a lot of money. I highly recommend this location
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October 2023 by Teresa S
Fabulous store and staff! Everyone is very friendly and goes above and beyond to assist you without you feeling rushed! Keep up the great work!!!
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October 2023 by Kyla Thomas
The ladies here are amazing! Everyone were very personable and they were thorough along with answering of our questions! We love it here and plan to already be back!!!
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October 2023 by Kourtnie Morales
Wow! Such a happy upbeat group of women who TRULY make your experience memorable from the second you walk in. Very beautiful environment With people who generally care, I will DEFINITELY be back!
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October 2023 by Meaghan Morgado
The girls at Kay jewelers in Springfield Boston road are amazing they’re always there to help with all my needs and repairs. Big shout out to Angela, Veronica, mima and I believe her name was Kristina . I love coming to this store. I was sad when eastfield mall closed and had to go to Holyoke for a couple repairs happy Kay is back near my house. When I go into this store I feel they do there job good and handle bussiness but still treat me like a person and chat with me it’s not just a work I feel I connected a good bond with these ladies. ♥️
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October 2023 by Kayleigh Goodrow
Amazing, this store and the staff is absolutely incredible. Been coming to all my girls for over 15yrs. Only store i will ever visit
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August 2023 by Katie Disley
I am the most indecisive person ever! Went in here looking for a beautiful wedding set and all three employees working went above and beyond for me! I left happier then ever. Wonderful customer service ! Will be coming back to this location whenever needed!
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March 2023 by Jessica Santana
My husband and I visited the Eastfield mall location to get an anklet repaired. We had misplaced the receipt, and Veronica went above and beyond to find the purchase which was done way back in December. She doubt and was able to process the transaction and she did it with such patience and friendliness. We definitely had a great experience. Thank you Veronica. You rock ?
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March 2023 by Roderick Sellars
Best customer service ever
