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November 2023 by pierre wyckmans
They carry both car loans n home equity loan never had a problem
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April 2023 by gloria hogan
I never had a problem with this credit union they were always courteous helpful and nice
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March 2023 by Eric M.
Great place. Awesome rates. Very helpful setting up business account. Forget the big banks and go with a credit union.
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March 2023 by Heather Arthur
Great bank. Very great customer service and will definitely recommend to others
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March 2023 by Nicole Jones
Ayanna was a great teller for me today she explained everything that she was supposed to to me and got my bank account opened in a savings account she's awesome
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March 2023 by Valeria Renell Rodriguez
Banks oppose to Credit Unions, are much more active, for this reason, credit Union branches are my favorite to do business transaction
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December 2022 by B F
I’ve been a member for 20+ years and the customer service is always incredible! I recently had to get a car loan to replace my daughter’s car which was totaled(she was fine but the car, not so much!). Lynn and Nicole got involved and we had a loan and a replacement within a couple days! My son also needed to replace his vehicle and they stepped up yet again and had him approved within a couple days and back on the road. I cannot say enough good things about the staff and the customer service. They truly take an interest in you as a member and end up treating you like family!
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December 2022 by Jeffery Hyde
I've been the GRSCU since 1997 and it's been the best experience of my life with the staff being so helpful with all the financial changes in my life.
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December 2022 by dshawn telfaire
Nothing but great experiences! I been with them for about 10 years. Great customer service
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November 2022 by R M
I have been doing business with the Greater Springfield Credit Union for over 20 yrs now and it's always been a positive experience. I have had numerous loans with them and have never had any issues. The staff in the loan department are awesome ! Thanks Lynn Bovat for another positive experience
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November 2022 by Robert Matos
I have been doing business with the Greater Springfield Credit Union for over 20 yrs now and it's always been a positive experience. I have had numerous loans with them and have never had any issues. The staff in the loan department are awesome ! Thanks Lynn Bovat for another positive experience
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November 2022 by Thomas Clarke
Not a good experience at all many friends and family have had this credit union but have left I've been on the hook for a heloc loan for 2 months now first my loan went from 60k to 34k did a consult with Jessica and she said all looks good and mentioned this credit union doesn't deal with being 3rd on a loan I was told I was in good shape within 3weeks they pulled 2 hard inquires on my credit was sent on a mission twice to get all necessary paperwork and now I get an email saying I have a 42k lein on my property which is a partial lein due to having Fha mortgage.....there is no communication between Jessica and Kristen....most of the staff is very rude I feel like I'm doing something wrong when I go in there....THE ONLY PERSON THAT HAS ALWAYS BEEN ABSOLUTELY AMAZING TO DEAL WITH IS AYANNA SHE IS JUST AN AMAZING PERSON...I really feel like this credit union is run by complete amateur's....one said I'm good and every time Kristen had time to respond to me it was a problem....but I was approved only to be un approved lol was trying to stay loyal but not worth it....Jessica should have told me from the get we can't help u my mortgage info was in front of u. I will be going with a real loan company if it's still possible they beat my credit up pretty bad with 2 hard inquires in 3 weeks...u all could learn a lot from ayanna..atleast how to treat a customer and smile it really doesn't hurt.thanks again for nothing
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October 2022 by Jessica
The staff here are great never had any bad experience with them on this part at all. I would have rated it a 5 unfortunately I do have one problem when anything goes wrong with your card and it is after business hours you can not do anything there is no number to call nothing .and I normally would not say anything but this seems to be an all the time problem and become a real problem . Trying to do anything expecially when there is no reason my bank should be declining my card when it's my money in your bank .Thank you
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September 2022 by Alissa Guadalupe
I have been with this credit union for 20 years. The staff here is amazing, super helpful, and very friendly. Whenever I have an issue they always help out to the fullest. You all are wonderful.
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September 2022 by Leishla Dones
Rude and not helpful at all! I will be changing banks as soon as possible and encouraging my husband to do so as well!Response: No thank you. I have tried asking for help three times before and all three times being rejected. No help at all! Just greed.
