Firestone Complete Auto Care in Springfield, MA, has earned a strong reputation for reliable and efficient auto service since 1926. The team, including staff members like Crystal Floyd and Bryan, is praised for their professionalism, friendly attitude, and dedication to customer satisfaction. Customers appreciate the clear and reasonable estimates provided before repairs, with no surprises during the process. The staff is known for prompt service and getting jobs done quickly and efficiently, whether it's a simple battery replacement or more complex repairs. Many reviews highlight the helpfulness and genuine care shown by team members, with some customers mentioning how staff members took extra time to explain procedures and assist with insurance or voucher processes. The location offers a wide range of services, from tire sales to maintenance and engine repairs, making it a one-stop shop for vehicle needs. Overall, Firestone Complete Auto Care provides trustworthy, affordable, and comprehensive auto care, making it a go-to choice for Springfield residents seeking quality vehicle maintenance and repairs.
Five stars! Brandon and Crystal are the most accommodating and professional individuals in this industry. Respectful, honest and compassionate. The quality of work is beyond compare. Please stop in for nothing less than a tire repair.
February 2025
Best location. Great employees and great. Whatever is wrong they will get you right!!
February 2025
Crystal Floyd and her staff are amazing 👏 Highly recommend them to get the job done fast and efficiently!!! I have gotten several different jobs done at this location, and Always had a great experience !!!
