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August 2023 by Lory Rosado
This is the most disgusting store in all Massachusetts, ,, no body can walk in this store looks like nobody works and always is closed, who ever is the store manager need to be fired.. I live close but I preferred go to the store in parker st. ..
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July 2023 by Kate Lopez
Always unorganized & dirty. Products are difficult to find and many times out of stock. Boxes are stacked throughout the aisles making it hard to navigate and unsafe.
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July 2023 by Kory Sousa
I went I bought and I left thanks family dollar
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June 2023 by Beba RMG
Bad serviceI go in with my kids and family the items are put in different place and when I got to the register the prices are higher then what they are my husband gets annoyed with the lady at the register not just because the high price but she changes the total of everything from the what register shows on the monitor facing us so he says it in angry voice and when he leaves with the kids the lady assumes he was yelling at me and says sorry for having him yell at you I hope he doesn't do anything why would you be completely disrespectful assuming my husband would hurt me like you guys are completely unprofessional and disrespectful and way over priced then any family dollar I have been to and trust me I've been to at least 20 family dollars in the past year and they are all the same learn to actually do your jobs correctly
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May 2023 by R B
The store is always a mess and the staff constantly close the store early and hangout inside til ten to get paid. The store manager needs to be retrained on proper handling of customer complaints when customer is in front of them. None of them have a uniform on so you never know who's actually working or just hanging out. This store needs to be demolished Indian orchard would be better off without it.
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May 2023 by Kristine Taylor
Store says opens at 8 I am here at 820 and store is still closed. Nice
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April 2023 by Erika Cotter
They wouldn’t refund me the moldy cheese that I bought from them the same day, store is trashed all the time, cashiers on their personal phones when large lines…. How is this place still open?
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March 2023 by Richard Eldridge Sr. (jester2369)
The Family Dollar at 354 Main St, Indian Orchard, MA 01151 seems to always be "closed" early. Every Saturday night for the last month, it's been closed by 8pm even though the posted closing time is 10pm, which could constitute as false advertising. Instead of always closing early violating their posted hours, maybe they should just close the store since they don't seem to be able to staff & run it properly.
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October 2022 by julda etienne
They sell good products
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September 2022 by Sandy Goodspeed
New manager and employees are very rude my mom fell outside store we never filed a law suit because they let her take the cart home and now all of a sudden they have a problem with her takeing the cart home well it looks like they are going to have a law suit on them now. If there were negative stars i would give them -5
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September 2022 by Kevan Payne
Good store with plenty of choice options to buy.
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April 2022 by Mama Bear
Very cluttered. Never space due to all pallets of boxes every isle.
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March 2022 by Patty Hearst
The manager, Tyler, and his assistant manager do not know their company's policies on returns. I had purchased three bags of Eatz toffee covered nuts. After opening one bag, I realized the nuts were rancid. The assistant manager would not give me a refund for the opened bag, even though on the bag it reads that they can be returned for a full refund within 30 days with a receipt at any Family Dollar store if the customer is not completely satisfied. The assistant manager said that her manager, Tyler, does not allow refunds for opened merchandise under any circumstances. She tried calling him, but he didn't answer the phone. I told her that the company's return policy is clearly stated and that the satisfaction guarantee on the Eatz bag of nuts constitutes a contract. She just kept saying, "I understand what you're saying, but I can't give you a refund." I received my refund for the unopened bags, left the store, and went to the store on Parker Street, where the cashier immediately gave me a refund when I handed her the opened bag and the receipt. When I called the Indian Orchard store to speak with Tyler about the incident with his assistant manager, I could barely understand him. His mumbling forced me to ask him to repeat himself several times. When I explained to him the company's return policy, which I looked up online, and the Eatz return policy, which is clearly stated on its products, he said, "I'll have to look into it." He also said that he doesn't provide refunds for returned merchandise because "there's nothing I can do with it." It's clear that Tyler lacks commonsense and that those unopened bags of nuts that I returned were probably just put back on the shelf. His assistant manager has no training and clearly can't be bothered to learn something as basic as her store's return policy. An assistant manager should not have to call the manager at home over something so trivial. Their lack of professionalism, basic commonsense, and inadequate training were so over the top that it could have been a comedy skit on Saturday Night Live.
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March 2022 by Ann
Great staff and good deals
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February 2022 by Melissa J Foley
Great customer service, very helpful, and polite.
