-
January 2024 by Juan Andino
Bad costumer services I prefer Eastlongmeadow ? %
-
November 2023 by Felisha Cortez
Every time I go in I'm acknowledge. Staff has always been nice to me. Rosie she's helped me with my accounts and my daughters account. Very professional, kind and friendly. Great person to have help you.
-
June 2023 by Me E.
Their rude and weird they all should be fired they all have a attitude miserable people shouldn't be in customer service
-
February 2023 by Luigi 06
DONOT BANK WITH THIS BANK!!!!!Horrible serviceI open this acc a few weeks ago first time using ther atm i try to deposit 300$ in cash.. the 300$ got stuck in the atm toke my money didn’t get my credit I put a claim that same day … I call the back explain what happen the look into it Manager told me he handle the situation and that my credit will be in tru the night or the next morning it’s been 12 days I still haven’t received my credit.. and. Now every time I call they said the manager is busy with another customer i leve a message but he does not return a my phone calls it’s been 12 days and now he just avoiding my phone call very professional they employees are not very Polite…
-
October 2022 by tehran johnson
I had fast and friendly services great bank close and convenient.
-
July 2022 by Lawrence Shea
It's my bank for almost 30 years
-
August 2021 by Tri Z
They wanted to charge me $7 to cash a check that belonged to their bank. They must keep that out when people sign up for accounts. Oh by the way when u write a check to someone and they come to our bank to cash it we are gonna charge them $7 to cash the check even though it’s to our bank. That’s alright for now on when the person writes me a citizen bank check I’ll charge them an extra 7 dollars and tell them to ask for it back from you. What a rip off
-
May 2021 by Tom B
Worst Branch I have ever visited. This branch is not for professional or educated neighbors. Some of the ladies work their speak so loud that my kids in the car can hear. lol. They dont listen to you or pay attention why you are there for? They access my account to help me but when I tried to log in, it does not work. I called the customer service and they say go back to the branch again. OMG. Stay away from this branch.
-
February 2021 by Mike Mike
They wanted to charge me $7 to cash a check that belonged to their bank. They must keep that out when people sign up for accounts. Oh by the way when u write a check to someone and they come to our bank to cash it we are gonna charge them $7 to cash the check even though it’s to our bank. That’s alright for now on when the person writes me a citizen bank check I’ll charge them an extra 7 dollars and tell them to ask for it back from you. What a rip off
-
June 2020 by Sara Choi
This one star is for one employee in particular. I came into this branch to pay off my mortgage and spoke to Sarah for her help in contacting the mortgage department and processing my payment. I waited over 2 months to hear back from her about the payoff approval, but each time I called to talk to her, she would assure me that everything was going smoothly, we were on the right track, that it would happen soon. I got tired of waiting and eventually spoke to someone else at the branch (Stephen/Steven) and he accomplished in 2 hours what it would have taken Sarah more than 2 months to do. He got my payoff approved in no time at all, and also told me that the mortgage department had no record of any other attempts to contact them about my request. So Sarah basically lied to me, made me wait months while monthly payments were still being taken out of my account, and when I went to talk to her in person on the day I paid off my mortgage, came up with excuses as to how the mortgage department put her on hold. That just tells me she was too lazy to do her job since Stephen/Steven had no problem at all. At some point she even blamed me for not calling the mortgage department myself even though nobody ever mentioned that I would have to do that Overall, Sarah was incompetent, lazy, lacked attention to detail, and provided terrible customer service. Stay away from her! We need more Stephen/Stevens in this world.
-
June 2020 by Sara C.
This one star is for one employee in particular. I came into this branch to pay off my mortgage and spoke to Sarah for her help in contacting the mortgage department and processing my payment. I waited over 2 months to hear back from her about the payoff approval, but each time I called to talk to her, she would assure me that everything was going smoothly, we were on the right track, that it would happen soon. I got tired of waiting and eventually spoke to someone else at the branch (Stephen/Steven) and he accomplished in 2 hours what it would have taken Sarah more than 2 months to do. He got my payoff approved in no time at all, and also told me that the mortgage department had no record of any other attempts to contact them about my request. So Sarah basically lied to me, made me wait months while monthly payments were still being taken out of my account, and when I went to talk to her in person on the day I paid off my mortgage, came up with excuses as to how the mortgage department put her on hold. That just tells me she was too lazy to do her job since Stephen/Steven had no problem at all. At some point she even blamed me for not calling the mortgage department myself even though nobody ever mentioned that I would have to do that Overall, Sarah was incompetent, lazy, lacked attention to detail, and provided terrible customer service. Stay away from her! We need more Stephen/Stevens in this world.
-
June 2019 by John Perez (Consilium Opis)
Great Service! Very friendly branch, they know your name and greet you every time you come in.
-
September 2018 by John Perez
Great Service! Very friendly branch, they know your name and greet you every time you come in.
-
June 2017 by Ayat H
Nice and great , awesome and fast service ??
-
February 2017 by Stephen Garde
Nice little bank, people are nice and the service is pretty quick
