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March 2024 by Sandy Ortega
We run on there time. Less socializing and consideration for our time. Ladies, if you don't like customer service, maybe main street citizens back is not for you!
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May 2023 by Xiomara Sanabria
It’s always something wrong, that you got to go in person!!!
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December 2022 by Event horizon
I got one of the green cards in the mail, I went in , in person opened a account and made the deposits as required but did not get the bonus account opening money $300 like it said in the card they send in the mail. branch said they would fix it, then never called back for a entire week. so now I am going to file a complaint with the mass division of banks and close the account.
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November 2022 by MrJace18
Terrible service . ATM doesn’t work , drive thru window not open , staff is unprofessional, I rather drive to a citizens atm at a gas station then come here . Needs to be knock down and made into a parking lot for the cvs across the street . Place sucks
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August 2022 by Nina
Honestly people the people working here are getting paid for just breathing...
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August 2022 by Lina ceballos
Honestly people the people working here are getting paid for just breathing...
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June 2022 by Maximiliano Vasquez
Month my bank and it helped me a lot I have been with it for 5 years and I have not had any problems
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September 2021 by Wendi Kelleher
The walk up ATM is often broken/out of service, but the inside staff is amazing. They're kind and knowledgeable, as well as efficient at processing your transactions.
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August 2021 by felix melo
Worst service...ATM is down almost every day..Its a routine
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June 2021 by Miguel Velez
Worse service....I walked in 20 minutes before closing and they didn't even feel like getting up off his chair to greet me. Then a teller walked to his cubicle and he didn't want to help me open up account. I live 20mins from the branch and will not be going back. This guy acted is if I was a bother and all I wanted was to open up an account. Beware!!!!!!!!!!!!
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July 2020 by Neysha Gonzalez
Terrible customer service and the teller faith didn’t have a mask nor cared to put one on while talking to me.
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June 2020 by Magaly Vega
Customer service in this branch is horrible, so unprofessional, Those tellers don't even know what their doing, nothing compare to any of the other branches is Springfield, Island Pond Branch has the best of the best Customer Service.
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June 2020 by Leonard Lewis
I’m against bank fraud
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February 2020 by Nestor Noria
This bank is supuest to have more ATM around Springfield and Chicopee
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August 2019 by Jay Lee
I hate when their atm is down!!! Its a routine now!!! So annoying
