{{ group }}
- {{ item.name }}
- {{ item.properties.formatted }}
“Great customer service at this bank, even over the phone and via snail mail. My parents were long time customers at this Berkshire Bank, with three accounts and many many transactions (the old fashioned kind - weekly cashing of checks at the drive through window). They both died at the end of 2019 and I, their daughter and estates' Personal Representative, have been working with Asst Manager, Giovanni Allsop to close out three accounts, and move those moneys to new trust and estate accounts nearer to my home. Giovanni and I worked out a plan to close out these accounts and transfer the moneys, some of it via check, and some via wire transfer. He helped me think through all the documentation and steps required, and then was gracious about executing everything promptly. I even received a phone call from April who was executing the wire transfer just to make sure everything on the application was correct. I checked this morning and everything went through perfectly! Terrific personal customer service which doesn't exist in the local bank where I live!”
Banks
Banks
Banks
“Always a great experience and interactions from the Manager, Assistant Manager, and the Tellers. I'm very happy that I switched my banking here to Westfield Bank.The other bank I was a member of for over 20 years couldn't care less and had horrible customer service and interactions.Thank you again Jill and everyone here at the Southwick, MA branch location.”