The CVS in Southwick, MA, has received mixed reviews from customers. Many praise the pharmacy staff for their professionalism, friendliness, and knowledge, highlighting their exceptional customer service. One customer expressed deep appreciation for the team, stating they have not encountered such helpful staff at other CVS locations. Cleanliness and organization of the store also received positive mentions. However, some customers experienced frustrations with the company's automated phone system, which made it challenging to reach a human representative for urgent issues, particularly regarding prescription information. Concerns about inaccurate doctor information have also been raised, leading to dissatisfaction for those needing reliable pharmacy services. Despite these drawbacks, the overall sentiment reflects a strong appreciation for the staff’s efforts and the store's cleanliness, with some customers leaving feeling very satisfied after positive interactions.
