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November 2024 by Andrew Conant
Great staff help inform the doctor for refills great pharmacy
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September 2024 by Aaron Pearson
A well run location as far as chain pharmacies go
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June 2024 by Jocelyn Roman
Very helpful in the drive thru for prescriptions
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May 2024 by Z Gioffi
I would like to bring to your attention an unpleasant experience I had at the Southbridge Walgreens store. The customer service was severely lacking, and the staff displayed a rude and unhelpful attitude.In contrast, the CVS store located right next door provided a much more positive experience. Their employees were friendly and accommodating.To make matters worse, I was given a faulty inhaler from the Walgreens store. When I contacted them to rectify the situation, they showed complete indifference and refused to take any responsibility. This is particularly concerning as I rely on this medication for my well-being.I hope that this feedback can be used to improve the customer service and overall operations at the Southbridge Walgreens store.
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January 2024 by Kanwal Naz
The pharmacists are too rude and never bother to receive the call, always putting the calls on hold for more than 17 to 19 minutes. Pathetic customer service!!
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January 2024 by Genral_ Teabags
I’d do 0 star the store manger in the Southbridge store the worst he’s rude and impatient when he rang me up And very sarcastic very odd atmosphere walking in there the cashiers don’t even acknowledge or say hi to you when you walk in or greet you in any way the only two that have have been a lady named Tina and a young man at night called Jamie both were super pleasant other then that def not going to this store until the manager removed he should not be in. Retail talking to a customer with the level of sacarism in his Voice I don’t care how long he has worked for you he’s a employee like the rest of him and his actions need to be dealt with unless you guys don’t care about your customer and are. Money hungry in that case I can insure I you I will able to have some very frequent shoppers take there business to cvs Fix your staff or learn how to properly train a 3 year old could run a better business
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January 2024 by Maritza Rivera
Terrible place to get your prescription the pharmacist is rude they act like they discriminate against patients on pain meds or people they think have substance use disorders.
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November 2023 by ShylaAnn Sweet
The pharmacy helped a family member receive life saving medication. CVS in Charlton (and CVS within 100 miles, too) were out of insulin prxn needed. Southbridge Walgreens stepped up and saved the day! Shout out to Declon for handling the prescription transfer and fill.
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November 2023 by Andrew Davison
Slow sub par service..
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November 2023 by Cathia Marc
Bad customer service
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November 2023 by J R
This pharmacy is ridiculous everytime I call it doesn't matter the time of day they don't pick up and quickly put you on hold. Not even a “Hi, please hold” it's just straight to hold. And always 20 minutes plus on hold.
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August 2023 by Liz Madison
Worst pharmacy ever truly they have had my prescription for weeks n every time they get it in they don't fill it
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July 2023 by carla digregorio-wolfe
Do not EVER try to speak with a live person via telephone!!! They put you on auto with music and never answer. They called me several times and asked to call them. Impossible. Poor customer service. I switched to them because I was receiving similar terrible service from their competitor next door. Not surprised people are switching to places like WalmartJust went today and again horrible service.I used the drive thru. What a joke, ended up shutting my car off I was there so long!!!! Someone came on and said we will be with you shortly!!! Seriously if you have time to say that, get my meds!!! 7/20/23
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July 2023 by Deborah Tedford
I have attempted to speak with the pharmacist waited on hold the first call for 1 hr and I hung up out of sheer frustrationI called back requested to speak with the manager was again placed on hold told just prior to that they would let them know I was calling only to wait again for 30 minutes have them pick up and pick my call back on hold I hung up and called right back waited again for 20 minutes only to get disconnected
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May 2023 by Tatiana Arroyo
Very busy and short staffed. I understand to be patient even if it’s inconvenient. I work in healthcare as well and patience goes a long way. Harley seems to only be the one running the front cashier position and I appreciate him for helping
