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August 2024 by Chris C
They literally don't answer the phone
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July 2024 by Gerson Dias
Don't take out insurance with them, one of their clients crashed into the back of a friend of mine's car, they refused to pay the loss, they are unreliable, cold.
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July 2024 by KAS
I’ve called this place about 5 times now and every time I’ve called I got different answers on how to cancel my insurance.
You have to have a 2A. You don’t need one. You need one and this other form. Ugh. What a nightmare! This has been over a week of me battling these people about cancelling! After all this time, I FINALLY got through to someone after a 30 minute hold and she confirmed they’d finally received the golden ticket that allows me to leave. But why does this even work this way? I can’t see any benefit to consumers, only to insurers because it’s such a pain to switch insurance providers.
The first man I spoke to was nice (Jim), and the last woman (Laura?) I spoke to who finally was able to resolve my problem was also nice, but Matt was incredibly rude. Spoke right over me when I tried to tell him what another of his coworkers told me.
Whatever. I’m just glad to be free of State Farm. Why are they even in MA if they don’t want to be here?!
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June 2024 by Neighborhood Watch
Do not use this insurance if you want to be able to drive for ever,one’s e changed to State Farm my life is ruined now I can’t get insurance because they do things wrong to you
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February 2024 by Ali Raza
I was with State Farm CT since last two years. When I move to MA I contacted State Farm South-borough and Matthew has helped me transferring my Auto Insurance to MA. The process was easy and I’ll give the credit to agent Matthew.Thank you Matthew and State Farm.
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January 2024 by Shurooq Saryoul
I've always had great experiences with my State Farm offices, and this is another one on the list. The corporate underwriting department is a piece of work, but my direct offices have always been amazing. I've been with this office for over a year now and have gone through a wealth of situations I needed advice on and dealt with and they always come through efficiently and happily. The associates are knowledgeable and happy to help. Hold times on the phone depend on the day and time you call, like any other type of insurance/service provider. All in all, I'm very happy to continue with State Farm after years of amazing service.
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October 2023 by Vincent Valenzuela
I moved out of the US and needed to cancel a policy. I used their website's email functionality three times in the month before my move and never received a reply. I am now on call attempt #3 after having spent well over 20 minutes on hold the first two times to try to get this policy cancelled.Why even bother having this office if you're going to have it so severely understaffed?
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October 2023 by Patrick
I will defiantly switch insurance
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October 2023 by Elliot
I will defiantly switch insurance
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September 2023 by Joanna Gulik
They will drop you if you hurt their fragile egos questioning why it’s essential to paint cmu enclosure. Totally unprofessional and just… not reliable.
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September 2023 by Brian
They do not exist in this building. They do not have an office here, or anywhere? If you think you can beat the 1 hour or more call back wait time by going in person, don't bother. Strongly considering a switch of insurance after this.
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August 2023 by jayesh patel
3rd class service in massachusetts
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August 2023 by Lindsey Bolster
I’ve been a State Farm client for over 10 years in 4 states. Thankfully I’ve never had to deal with this office for a claim, but if I did I can’t imagine it would go well as they’re very difficult to get in touch with at this office. I’ve moved to another state and have to personally request cancellation of my policy in MA, but can’t get anyone on the phone. At this point for me it’s a small annoyance but definitely not the personal service I’ve received at all other State Farm offices I’ve used in other states. There must be better options in Mass with a reachable office.
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June 2023 by Yoon Kim
Have always had State Farm and always had wonderful service in a few different states. This is the first time I've had a weird experience with State Farm where they don't have a real office in neither MA and RI. It helps to have a service center and the lady who helped was super professional, kind and helpful but yes the wait time is super long. It's not them, it's the system. Let's help them (and you) out by updating their resources, State Farm?
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June 2023 by Samira Sabag
worst mistake coming from out of town was sticking to state farm here for auto insurance. glad i no longer have to deal with them but it would be great for others if they could answer emails politely (or at all) and not call us with an atrocious attitude just because we have been constantly emailing them (since they don't answer). save yourself the headache and go with another company.
