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July 2024 by Bryan M.
I am a Mechanic I was also in part sales I have been fixing Vehicles for as long as I can remember so a customer of mine bought a remanufactured Alternator from them so I replaced it start the car check the system still no charge so I go through everything again still coming back to the Alternator so I get on the phone with them I get an attitude from them saying no way it's defective so I go there they test it sure enough I was right so they gave me another one
So I get back to my shop put in the 2nd one I get a reading of like 13.1 volts should be 14.2 or in that range with everything on in the car so I take it for a test ride made it 2 miles not charging again so now I'm really pissed ? so once again I checked everything out came back to the Alternator again so I go back for a 2 time now they are being rude acting like I don't know what I am doing and so on well again defective alternator so against my better judgement I took a third one well this one did work for exactly 13 months so getting to my point do yourself a favor don't get anything from them that they say has been rebuilt I took the last alternator apart and found that they only fix the bear minimum so they say it's rebuilt LIARS
FYI got a Remy alternator from Rock Auto no problem since
I use Rock Auto as much as I can the parts are always right and you will not find better prices then you will at Rock Auto shipping can sometimes make it not worth it but it doesn't happen much
So in the end O'Reilly's cost me 600. To 700. Dollar's of my time and labor and there attitude was pretty much Rude horrible Attitude's even after I proved them wrong I have yet to hear from this untrustworthy company about how much money I lost because of there neglect and corner cutting just to save more money for there greedy pockets I will never shop at any O'Reilly's AutoZone Puts then to shame whenever I have had a part or a problem AutoZone ALWAYS took care of it and would get me paid
Be smart not a fart O'Reilly's will leave you in the DARK
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March 2024 by Steve Jones
Checked a few times for trailer hitch they had trouble matching truck to item number .I emailed tech support for hitch on cell phone and gave my truck serial # and was given part no. Fast .I do stop for wix filters which I only buy for my equipment and like tools there
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November 2023 by Geo Y
Always helpful. Thanks
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May 2023 by David Cross
Just ask for Jeremy is all I gotta say. Found out he left autozone and now works at this store. I drive from Wilbraham just to buy parts from Jeremy. Jeep master, Chevy master, ford master and jack of all trades for the rest. Keep this man, he’s a national treasure lol
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April 2023 by Lynn
Jermy was so nice and replaced my battery. Asked about my air filter since he noticed my oil change sticker was new. He checked it and it was super dirty and offered to replace for me! Went back inside and got the air filter and replaced it. Everyone was so nice in the store. I’ll be shopping here for everything .
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April 2023 by Jacklyn Reardon
The staff are always so helpful. One of the guys helped me change the battery in my key fob. They can also test the codes if you have any check engine lights on, for free. Super helpful.
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January 2023 by George Mengel
They have the parts I wanted but were a little higher price
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December 2022 by Joselito Negron
Guys just doesn't feel like helping you. Ask about fuses and they said sorry but I cant help you look at the fuse diagram. Had to look it up and figure it out myself. Thanks for nothing.This happened on 11/19/2022 at 12pm.
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November 2022 by Stephanie Ann
Clean store.
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November 2022 by Dwayne Hoague
Nice Place To Get Parts
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November 2022 by Johnny
Can't find a selection like they have
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October 2022 by Kristen “Kiki” chrzanowski
Such nice and helpful staff. Very knowledgeable. I had to get a new headlight and the young man Thomas was very helpful and even installed it for me. Thank you so much for being such a great place for all of my automotive needs!
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October 2022 by Megan Omalley
Wonderful experience, Jake was super helpful. He looked at my engine coolant and matched me with the correct coolant, and then went as far as to refill my coolant for me!
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August 2022 by John Frogameni
Amazing customer service! I've always visited other auto part stores because they claimed to be the cheapest which might be true, but it's nice to go somewhere that actually feels welcoming. The service was great and the person working that day gave me great advice which prevented me from buying more than I needed saving me money.
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June 2022 by Michael Misiaszek
Really excellent customer service, Jake was friendly, knowledgeable and very helpful with a headlight warranty. Jake quickly solved the Rubik's Cube type puzzle that was the bulb packaging and even installed them for my wife and I.Have always been treated very kindly by the helpful people at O'Reilly's, thanks for everything.
