Banks in South Boston, MA

“I had to post this immediately bc it’s so deserving and refreshing to feel like someone actually cares about their job. Lisa Joseph, the branch manager at the East Broadway Rockland Trust location in Southie just went above and beyond to ensure that I had a positive experience. She patiently listened to my concerns and not only provided me with clear and concise information, but literally just took 2.5 hours out of her time to make sure! Not only was Lisa knowledgeable and professional, she also demonstrated a genuine interest in helping me with what would have been a miserable experience dealing with the customer support at Capital one mobile. What impressed me the most was her patience! We got transferred more times than I could count, only to be reintroduced to another Capital One Customer support agent, spell my name, to explain the same $10K fraudulent withdrawal pending in my CHECKING ACCOUNT! Only to be told they ultimately and I quote, “we understood and would be monitoring movement in my account” well that’s reassuring…. Her dedication, expertise, and friendly demeanor truly set her apart. It’s refreshing to see people genuinely care about their customers. I would highly recommend her to anyone in need of banking assistance, who leaves the bank smiling and laughing, after being notified of something like that…. I can happily say I just did, your motto is spot on with her as branch manager in the East Broadway location that’s for sure. Thanks again Lisa!!”

“Needed some help setting up bill pay with my business account. Kevin was on it. He quickly identified the problem and had everything working in a couple of minutes. Rockland Trust is great when there's a local branch nearby and someone you can talk to in person.”

“After a bad experience with poor customer service and being fee-ed to death ($8 fee for a check drawn from Bank of America if u don't have an account, inconceivable!) at Bank of America, I went where id be treated with some dignity. Again, although there was 1 teller during prime hours (im not sure why this trend with banks is up), the difference was the Manager on the floor didn't hesitate to help me, seeing that i was press for time, she immediately logged into a teller seat and took care of me. Thats what I call customer service with a smile. Thank you branch Manager, you are why I will always be happy with Citizens Bank, and will avoid service at Bank of (a Mammoth) America.”