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October 2023 by Olivia Kohn
I took my car here because my lug nuts were loose. I stopped by without an appointment, someone walked out to my car, immediately started fixing it, advised on future service I should consider but did not pressure me to do it that day or even with them. Then they charged me nothing for the service. Very seamless and much appreciated service
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September 2023 by Scott C.
tried to get a simple flat repair and wanted to wait for it. I went to 4 locations this morning and was told to either leave vehicl all day or schedule for 2+ days out. I used to work for these guys yrs ago and you might have to wait a couple hrs but we would always accommodate the customers. another good buisness changing with the times. It's to bad!! Won't go back
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August 2023 by Naia Poyer
Andrew is super helpful and very transparent about costs and prioritizing maintenance! I appreciated his working with me to decide which (out of a lot of costly work my car will soon need) repairs should be taken care of when. I do also appreciate that Sullivan always consults me before undertaking any particular fix, and notifies me of near-future maintenance needs without pushing me to get everything done at once. Plus, they offer a lot of small and helpful add-on services for free and always have deals and coupons available. My only gripe is that none of their MA locations do state inspections--if they did, I'd probably never go to another auto shop!
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August 2023 by Philip Mendonca
Months later issue is still not resolved. Brand new wheel rims where damaged and scratched when they mounted the tires. Installer did acknowledged that they did damage the wheels but still have not been refunded or reimbursed. Endless emails and no phone call have lead no where.
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August 2023 by Phil L.
Had break service at the Somerville location. After a few days noticed rear chrome rims were coated in brown dust. Went back to shop and clerk tells me they don't install genuin parts, so I'm guessing they install cheap parts and charged me for genuin ones. Clerk came back and said Manager would replace with geniun parts but I would need to pay the difference. For what I spent you should be using genuin parts not cheap ones, and not suggesting I pay more to fix your screwup. Customer satsfaction and retention is not in their mission statment. The fault lies in Managment not employees.
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July 2023 by Kaylee Hill
Excellent service and customer support. Javier answered all my questions and addressed all my concerns. I drive an old car and Javier even took the time to help me with my radio antenna! The grounder for the antenna broke off and needed a good duct tape or poxy kinda fix. I am greatful for Javier’s help
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May 2023 by Paulo Verissimo
Terrible customer service. I called and set up an appointment to drop off my vehicle. I’m was very busy working everyday and long hours and they told me I can pay over the phone so that I can pick up my car later on after they close. When I called to pay, Andrew informed me that he can’t take my payment over the phone and wouldn’t work with me at all. He stated that I could have someone else pick up my car but I don’t know anyone in the area. I also start work earlier than they open and leave after they close. Andrew said he didn’t care about what the person said to me when booking my appointment. I was willing to verify any of my information including sending them a picture of my ID. This is absolutely ridiculous, as the following day I had a big job that is over an hour away and need my car. I will not be returning as a customer and recommend you don’t trust what they promise. I now I have to call my client and explain how I’m going to be late when they are on a set schedule. Look elsewhere for good customer service.
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May 2023 by Gretchen Bostrom
I brought my car in for an oil change, tire rotation, and to get new wiper blades put on. The service I received was courteous, thorough and efficient. I'm not surprised though as Sullivan Tire locations have always done right by me. Thank you for the great service and attention. I appreciate it.
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May 2023 by Heidi M. Mitchell
I love the Sullivan Tire on Beacon St. in Somerville. Kevin and the entire crew are responsive and have helped us with everything from new tires to pinpointing mystery muffler issues in our aging car. They truly are our local garage and we're really grateful for such a great place.
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May 2023 by Brian D.
Came here to buy a single tire for my car to pass inspection. they sold one to me while others wouldn't a "good year"employee refused to sell one to me. Came here for a alignment on my Mercedes they took my car in saw a messed up tierod end showed me the messed up tierod end and explained that a alignment would be a waste of money and with no charge did that for me I was able to go back to the shop that recently did it and they fixed what they did wrong. Thanks to Sullivan tire I didn't get ripped off really appreciate that!
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April 2023 by Timothy B.
Kevin & his men did a great job ! Addressed the issues & ( as promised) I was finished within an hour. They are great about mentioning possible issues that may be in the future with my car. I only go to Sullivan tire at the Beacon St Somerville location
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April 2023 by Deb Daly
If I could give a zero star review I would. My family has been going to Sullivan tire for years, usually New Hampshire locations, so when I needed an oil change I opted for Sullivan in Somerville. The experience was terrible from start to finish, for a simple oil change. First, I scheduled an appointment, only to learn that Sullivan had overbooked for that day. Sullivan then rescheduled me for a day the shop was not open - resulting in 3 attempts to successfully get an appointment. Then, 2.5 hours in to getting my oil changed, the Sullivan team called to let me know that they had broken my dipstick and could not replace it - putting the broken part back in the car. Shortly after getting my oil changed I noticed oil leaking slowly out of my car and I planned to address it as soon as possible since I don't drive often. A few weeks later and after driving ~200 miles primarily on the highway, my check engine light came on, leading me to learn that my oil pan was cracked near the plug, and the plug itself was incredibly tight and stripped. There were no other scratches, dents, or abrasions - a different autoshop said it was most likely that the crack was caused by over-tightening the plug at my last oil change (completed by Sullivan). This autoshop also said this should have been caught at the beginning of an oil change if the crack were already present. Unfortunately I'll need to get the car repaired while out of state as its no longer drivable. I have been quoted $1200+ for the needed pair - needless to say this should not be result of a routine oil change.
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March 2023 by Tim Standring
I’ve been going there for years but when I wanted to get an inspection done they said I had to be there at 8am or there was no chance of getting it done and I couldn’t leave my car there. Pretty rude about it too. I’ve never heard of a place, especially a major chain having such an unreasonable policy. I will never go there again or refer anyone there. To the proprietor, don’t bother contacting me, I will just block you.
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February 2023 by Gretchen B.
I brought my car in for an oil change, tire rotation, and to get new wiper blades put on. The service I received was courteous, thorough and efficient. I'm not surprised though as Sullivan Tire locations have always done right by me. Thank you for the great service and attention. I appreciate it.
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December 2022 by Jonathan M.
I was told by a big stalky guy that my car "ran like s**** when I described what work was done recently to my car. Also, the person who rang me up was playing hopes with the trash can. Immature grown men who haven't a clue about customer service. Avoid going here.
