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March 2024 by Larry Kadlec
Awesome team members very helpful, polite friendly, to very good care of my dog would definitely refer them and will definitely be returning
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February 2022 by Shi-Min Chin
My niece and nephew (that are dogs) love this place and make me take them there and are disappointed when it's closed. They love the snack bins obviously. Everyone that works there is helpful and friendly and clearly loves animals. I love the community bins at the front - it's so great to be able to pass on and "borrow" pet items when needed.
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July 2021 by Michele Biscoe
Customer service has been phenomenal during the challenging times of the Covid-19 pandemic. I love being able to special order raw frozen food for my dog on Monday and get it delivered to my door on Wednesday! Recently I made a mistake and placed an order for delivery on a day I was out of town. A day when the temperature hit triple digits. They went back to my house, retrieved my delivery, and kept the frozen raw food in their freezer until I was able to pick it up!
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July 2021 by Michele B.
Customer service has been phenomenal during the challenging times of the Covid-19 pandemic. I love being able to special order raw frozen food for my dog on Monday and get it delivered to my door on Wednesday! Recently I made a mistake and placed an order for delivery on a day I was out of town. A day when the temperature hit triple digits. They went back to my house, retrieved my delivery, and kept the frozen raw food in their freezer until I was able to pick it up!
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June 2021 by Lillie Nefwani
I am so impressed with the customer service that I received from the whole team at Petwell supply! There was a small hiccup with one of my orders and Emily and the Petwell supply team went above and beyond to make everything right. They are so responsive, kind and genuinely want to give every customer the best experience possible. I look forward to making many more purchases to come from Petwell Supply for my sweet dog Ella. Thank you all so much!
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April 2021 by Gabrielle M.
My sister just got a puppy and wanted to buy a treat for him. Not knowing anything about puppies, the women at the store went through all of the different options and explained every one. It was so helpful and really helped me narrow down my search. They even have local treats!
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March 2021 by Katie S.
Love this shop very much as do my pets. They have items for both dogs and cats, I have both so this is a plus. They even gave a photo booth which I'm hoping they bring back after Covid. It was a great lure into the store for myself and friends. that's actually how I found out about Petwell. I asked a a few friends where they got their backdrops and they said they came here. I brought both of my pups in for a picture and did some shopping I've been a loyal customer ever since. They offer a wide range of items and even are currently offering free local delivery!!
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February 2021 by Alanna Jagielski
Very friendly staff. I called ahead because I was looking for something specific and they helped me find it. The COVID measures they are taking seem great. Limited number of people in the store, staff are masked and there is a table separating customers from staff. Great selection and I love supporting a local place over a chain pet store or Amazon.
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December 2020 by Emily Stern
This local pet store prioritizes healthy and high quality treats, toys, and supplies. The owner is super knowledgeable about food, treats, and health supplements. Love coming in and getting great treats for my dog!
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July 2020 by Tim Armstrong
Great place. The woman who helped me was knowledgeable and support nice.
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March 2020 by Ashley Casavant
A wonderful place for both pets and pet parents. Our pup Ruger loves going to get treats, chews, and other supplies, and I love taking him to get his picture in their creative and adorable photo booths. The store is also a very green shopping experience as they have treats in bulk without all the excess plastic packaging. (And though hopefully this will be a one-time ever thing, as I pray we never have a virus on the loose of this scale ever again, I have to note - we also love and appreciate how Petwell has adjusted their practices during this time of "social distancing" to prevent spread of Covid-19, and how they easy they have made it to have our favorite goodies delivered to our door. Our dog is high energy and having chews and treats for his puzzles on hand to keep him busy has helped us keep our sanity. Thanks Petwell!)
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February 2020 by Kim L.
I should have written this a long time ago. I live in the neighborhood and, as a crazy cat/dog lady, when Petwell opened I was SO. EXCITED. Ok, first of all, they have a "stage" for you to take pics of your dog (or cat, or ferret, if they enjoy being out in the world). They change seasonally and it is guaranteed to create good content for the 'Gram. I've been in a lot of pet stores and have never seen that. The staff is super friendly and knowledgeable. I love stopping in when I'm out walking my dog. I love their focus on sustainability. Do you have stuff your dog/cat isn't using anymore? Put it in the Community Box. Someone else can use it. I use their catsitting services and all the sitters have been delightful. It's high tech (after an initial Meet and Greet, they create a profile for your pets that you can manage from your phone and put in alllllllll the Cat Mom details you want). They text you updates and pictures when they visit so you can see your kitties are just fine without you.
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January 2020 by Liz A.
We just took our puppy in for a "Puppy's First Groom" appointment and had a terrific experience. The groomer, Gianna, was so friendly, knowledgable, and sweet to our puppy. The rest of the staff was also incredibly friendly. This is a great shop, and we will definitely return for shopping and grooming!
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November 2019 by Kitty Katt
Owner and staff are really welcoming and helpful. They have quality food and supplies. Vanessa helped me pick out a new cat food for my sick kitty and then the owner, Emily, started doing research on their products when she heard my cat has lymphoma. I'm really impressed with this place. I'll be back for some of their fun events. Thanks!
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April 2019 by Alexandria Ellis
Wonderful and unique pet shop in Somerville - the pet food/ products are premium and well-ness focused. Great place to grab healthy food and treats for you pet!
