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June 2024 by Alice Mei
Andy did amazing work for us!!! Everything goes smoothly and we have a great experience with Andy. Andy is a Carefulness, thoughtfulness, patience, professionalism person. I will definitely recommend Andy to anyone who wants to buy a Benz!
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May 2024 by Pavel Halauko
Dear Albert Berisha,
I am writing this letter to express my deepest gratitude for the outstanding customer service I received at your Mercedes dealership, which has completely transformed my recent experience with your brand.
Following my initial disappointment with the scheduling of service for my C300, which I detailed in my previous feedback, your swift and considerate response to my situation was nothing short of remarkable. Understanding the urgency of my engine light issue, you personally ensured that my vehicle was inspected the very next day, demonstrating a level of dedication and customer care that I had not anticipated.
Moreover, I was thoroughly impressed by the efficiency with which the necessary parts were sourced directly from Germany. This prompt action not only addressed my vehicle’s issue with remarkable speed but also highlighted the dealership's ability to manage customer expectations with professionalism and agility.
Additionally, I must extend my utmost appreciation for the provision of a loan car during the repair period. As a tall individual, comfort is paramount to me, and the S-Class vehicle you offered surpassed all my expectations in terms of luxury and convenience. This considerate gesture made a significant difference in my daily life, allowing me to maintain my schedule without interruption.
Your exceptional handling of the situation reflects the pinnacle of customer service that one associates with the Mercedes brand. It is a testament to your commitment to excellence and has left an indelible mark on my perception of your dealership.
I believe that such exemplary service deserves to be recognized and celebrated. Hence, I am delighted to amend my initial one-star rating to a glowing five-star review, though if it were possible, I would certainly rate my experience even higher.
In conclusion, I want to sincerely thank you for your personal involvement and for going above and beyond to ensure my complete satisfaction. Your actions have not only resolved my immediate concerns but have also solidified my loyalty to Mercedes-Benz as a brand that truly values its customers.
Best regards,
Pavel Halauko
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April 2024 by Yunus Cem YILMAZ
Very high variance in service quality.
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January 2024 by Ju-ke B.
Beware about any car services here.Service A cost you around $399+ taxes and all part applicable fee.However, that not a point yet.The point is"The services here did not do everything that you paid for"Especially,"Topped off all FLUIDS"My vehicle "2023 S500 4Matic" which cost around $130,000 was showing the warning alert on dashboard next day after service A maintenance here.I open the hood and see whats going on. I found that "No human signed of touching, fill, or refill the coolant fluids, washer fluid, break fluid, or any at all.I totally understand that the word "Check&Filling Up if needed" But in this case ..its not like that. Obviously, No one touch the cap of coolant reservoir or open it to refill at all. My photo shown all the dust still neat covered all the coolant reservoir(photo shown),break fluid cover cap reservoir,and even windshield washer fluid cover cap there after service. No one check/touching/refilled at all.Ridiculous for $400+total of what I paid for overhere.Like I said, money not the point. The point is they didn't do it right!Waste my money and Waste my trusty for service department here.Really!
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November 2023 by Taewon Jeon
The experience we had with Mercedes-Benz Boston was nothing short of exceptional. We were given a full tour by Chip in a manner that was professional and courteous. Having purchased our fifth car, we can say that this proved to be the best buying experience we have ever had.
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September 2023 by Niels C.
One of the worst service experiences I have ever had. Brought my sprinter in for repair 7/19 and repairs were estimated to be completed 7/24. Then estimated another two weeks. Then no update for a month. No loaner was available or offered. Finally I scheduled service at Mercedes of burlington for 9/14 and when I told them I was taking my van I was offered a metris on loaner. Repairs were finally completed 9/24. More than two months without my work vehicle and loss of work and time. I would have expected more from Mercedes. Not only would I never bring my Van to Mercedes of Boston, but I would consider not buying another sprinter when the time comes.They asked for a review- here it is.
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July 2023 by magixhelen
I took the car for a regular B maintenance service. The rep spent 30 minutes listing all the services that need to be done even BEFORE the car was serviced/looked at. I declined because the list should be presented AFTER they perform the service then reported, not BEFORE. Once I declined, he was no longer interested in talking to me. I told him to look and repair the broken (rubber) seals for my trunk door. He said "they will don't worry...", but he did not write anything down and clearly it was not fixed (same as when I brought it). I felt totally ignored. I don't know what happened to Mercedes-Benz of Boston at Somerville. I wasn't like this before. I will not come back here unless something changes. I usually get a phone call after the service is done, then I decide what service I will do but never received a call. No one spoke to me about the car when I picked it up. I paid $650 and not sure what was done, other than a paper they gave me with check marks of what they did. Disappointing and not returning.....Service: General repairs & maintenance
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July 2023 by H D Sound & Lights
They gave me the wrong part,
So, I had to waste my time twice and wait till next day to pick up the part while the car still on the lift at the shop.
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July 2023 by dror ashuah
I have been going to herb chambers for years and this is the first time I am inclined to send a shout of gratitude to Mike Vuo a customer service rep in repairs who helped me greatly demonstrating professionalism knowledge and care. He actually showed great initiative in having my insurance absorb some of the costs. Mike Vuo was extremely helpful and I highly recommend him. Thank you Mike
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July 2023 by Mario Bajrami
A pleasant place, very quiet and with very good, loving people who make you feel at home. I love that place.
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July 2023 by Juli F.
I'm really disappointed in how I was treated this time at Herb Chambers. I have had a great experience until this last time and I will never return. I will start going to the Mercedes dealership in Hanover. I brought my car in on June 1, 2023. I needed an inspection and there was a recall service that had to be completed on the backup camera system, a light bulb out on the drivers side door handle, and I asked to check the tires. The previous time I brought it in, your shop wasn't able to do the recall service because you didn't have wifi. We sat there for an hour before someone came and talked with us. They said the car would take a couple hours so we waited for a bit then decided to go to lunch. We came back and after 45 minutes or so, they told us you didn't have the parts needed to fix the car so we would be getting a loaner vehicle and my car would be ready on Monday. We signed the papers and we were on our way. I had to take a trip to Philadelphia for work that weekend and when I was halfway there, I received a text that I had driven outside of the coverage area and would be charged 50 cents per mile. I had no idea about this "detail" to the loaner plan. I just signed and no one mentioned it to me, so I guess that's my fault for not reading the fine print, but maybe that's a detail you should mention to customers. It's kind of important. So, I get home and I never heard anything about my car on Monday, June 5. I call on Tuesday, June 6, and they say our care advisor was at a training and was out of the office and someone would call back about the status of my car. Nothing...I call again on Thursday, I call again on Friday, and still nothing about the car. I sent an email on Friday and no reply. I call again the following Monday, June 12, And finally Wednesday, June 14 I was able to talk to someone about the car. They tell me it was finished on June 6 and I could come pick it up anytime. I pick it up on June 15 and I pay for the $35 inspection fee. The rest was covered in the service plan I am paying for. Then I am charged the "out of coverage" fee of over $235 for driving to Philadelphia for work. There was no apology for having my car for two weeks without any information. I don't appreciate how I've been treated.
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April 2023 by Simon G.
Worst customer service on the planet. I dropped in today for a "free" ownership verification of my vehicle so that I can register with the Mercedes app, but was rudely told by Umer "we charge a $150 for that service". What kind of dealership is this, and why are such unfriendly people working in customer facing roles? Move Umer to the backoffice or perhaps underneath a car where he belongs.
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March 2023 by Manoj H.
I've known Kashif since 2011. Met him when I went to lease a vehicle for the very first time at Infiniti of Boston. He made the process so easy. We ended up leasing two more vehicles as the terms came up. I saw a CPO vehicle at Herb Chambers MB of Boston and texted Kashif to check on availability. He responded quickly and confirmed it. We went to see him and the vehicle. Again, he made the process so easy and stress free. He treats us like family. Thanks Kashif!
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March 2023 by Gio B.
Been doing business with Mercedes Boston for about a year now!Kudos to my car sales guy RONALD!Please ask for him if you ever need to get a Mercy!Today, I am back for a service maintenance had Schneider Limose - another great day of service. Very customer focused guy! He went above and beyond to get my car ready in a timely fashion. I can't complain - - Happy Customer here!
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March 2023 by Dfootball508 J.
Mercedes Somerville is not the same the dealership is overwhelemed and all key service technicians have re located leaving shoddy and poor car service. Do Not Let These Bozo's Work On Your CarAlbert Berisha - Customer Care Mgr. emailed me this explaning:Albert Berisha aberishaherbchambers.comTo:flashd1220yahoo.comTue, Feb 28 at 12:03 PMHi Daniel, Thank you for the email.Shop is extremely busy and overwhelmed. However, If you can drop off today before 1pm, we should be able to re-scan your issue from last Friday and hopefully we will have the diagnose ready by 5pm tomorrow. Once again our service department is going thru a difficult time at the moment. We were given a bunch of tech's that are still going through training themselves.Maintenance light, I am sorry if this was not reset on the day was here for service. Please let me know, your thoughts. Albert Show original messageAlbert BerishaDirector of Customer Care
