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March 2024 by Ava Dimond
Thomas was very helpful! He helped me fix last year's mistakes and complete this year's with ease and clarity. I went in feeling emotional and overwhelmed by questions and left feeling genuinely relieved.
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February 2024 by Anne McLean
They charge too much for their services especially since they don’t tell you that you probably won’t qualify for the refund advance
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October 2023 by Dawn Henry
I’ve tried calling this branch multiple times during business hours. They won’t answer the phone!!! I have simple questions about some tax classifications that I needed answered…
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May 2023 by Diane Johnson
Rude and unprofessional. Agent acted liked it was a pain to do my taxes..it was also too expensive to file. $366 for simple w2 and 1099's.
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April 2023 by Grace Mullen
I had a great experience getting my taxes filed. My agent found deductions I did not know about so I could get the largest possible refund.
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April 2023 by Nikita Kotlov
They are cancelling appointments without notice on business days. Very bad experience
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March 2023 by Charlotte Weir
Amando made this process very quick and easy. He was super friendly and it was such a relief to get help on international filing, which I found difficult to do on my own.
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March 2023 by Kirsti Kosonen
H & R Block office in Somerville, MA. has been mygo to place to have my tax prepared for years now, I would highly recommend them.I would give them five stars.
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February 2023 by Kevin Sweeney
I had my taxes filed as my usual annual thing that i do. I have never had any problems and I will continue to utilize this service. They even pre-schedule 2024 for filing.
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May 2022 by Olivia Fiske
Incredibly rude service. I called regarding some issues with my taxes and an appointment I had and was spoken to by someone who not only did very little to offer any help, but was abrupt and dismissive of me. Another person said the “tax pro” I booked an appointment with would not be able to help me, and I’m not entirely sure why. I’ve used H&R Block’s online service for a few years now and I don’t think I’ll be using them again. An absolutely horrendous experience, and I didn’t even walk into the office.
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May 2022 by James Fahey
An agent named Armondo failed to file our taxes. We had to go through multiple levels of management to get the issue resolved. No remorse or apology .
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April 2022 by Manuel Morillo
Because HR Block lifted a lot of worries about my taxes off my shoulders. I had come in with concerns over my taxes and they put my concerns at ease. They had made the entire process flow seamlessly. I was impressed with the level of service that they provided.
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March 2022 by Marianne Gullotto
Brigitte Tersek is such a pleasure to work with she has so much compassion for a person thank you Brigitte yet again making my mother and I feel comfortable.
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October 2021 by Jennifer B.
Made an appt online for a certain time and took a screen shot to prove because they messed up my last appt. I scheduled my day based on this appt and even called back the day before to confirm that it was the time I have the screen shot of. Tried calling customer service as I am waiting here. No answers. If they can't even get an appt time correct, how can they do taxes correctly? I just think it's highly unprofessional to keep getting times wrong even though it's through a website and the time are right there listed. Wasted my time and energy when I could have done other things. You have to give respect to get it. Do not even go here, because they won't even show up to work.
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May 2021 by Eugene Thompson
Dependability, continuity - they got my records, done my returns for years.
