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March 2024 by Thibault
Hertz Car Rental - Somerville - Somerville Avenue HLE earns three stars for its hit-or-miss nature due to its small agency size, which can sometimes result in limited availability of cars. Despite being a part of the Presidents Circle program, customers shouldn't expect special treatment or upgrades, as the agency may not prioritize loyalty statuses.While the staff may be accommodating, the lack of consideration for loyalty statuses can be disappointing for frequent renters. However, when cars are available, the rental process is typically straightforward and efficient.Overall, Hertz Car Rental - Somerville - Somerville Avenue HLE serves its purpose adequately for those in need of a rental car in the area, but customers should be prepared for the possibility of limited selection and no special treatment based on loyalty status.
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March 2024 by Adrienne Gembala Agarwal
Staff are always friendly, helpful, and fast here. Never had any issues.
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March 2024 by Amro Al Baali
I booked a small gas car online, but when I got to the place, they only had electric cars. All gas cars were gone.The employees were nice and tried to help but they were unable to help me. I had to cancel with them and go rent a car from somewhere else.I don’t think I’ll rent from here again because the reservation is meaningless…
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March 2024 by Cedric Thienot
Horrible... I wait one hour, at the end they told that there is no car for me..Overbooking....
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March 2024 by Patti M
Best car rental experience I have ever had. Courteous, helpful employees who worked out my arrangements with the autobody company for me, good car, very reasonable prices, great location. They even have EV cars there.
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November 2023 by Daniel Sallaku
I just rented a car to their shop and i told them to tell me exact amount of the whole week and after I dropped the car off they charged me extra fees completely unnecessary, they lied to me and i will never rent a car there , please be advised to ask before you rent at them
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November 2023 by Brandon Menjares
The team here is phenomenal I always have a 5 staff experience at this location. Lawson is always extremely helpful on site whenever I come in very personable and friendly her customer service is superb and done with a smile. I usually get John over the phone when I call in to extend and he is a Customer service Rockstar aswell. Quick efficient eager to help and friendly. Doug the Manger of the location has helped me with issues at the desk many times and his expertise is unparalleled coupled with great customer service. I throughly enjoy seeing this team. 100/100
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October 2023 by Jacob Cohen
Beware of surprise charges. I was quoted $15 to use the PlatePass on the toll bridge and was charged $90. I've spoken to 5 Hertz customer service people and nobody cares or is wiling to help. Really frustrating, will not be renting from Hertz again.
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October 2023 by Jeanna Loe
was made to wait more than an hour for the car i rented, everyone else who came after me got their car first. when i asked the staff for an update on when my car would be ready, nobody could tell me anything and straight up blamed me for "sticking to my choice of car". just because i did not pay extra for an upgrade i have to wait? what kind of logic or reasoning is that? hertz should look into this abysmal and terrible customer service, safe to say i will not be returning here ever. :)
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October 2023 by Alma Alonzo
Exceptional service! After missbooking our car rental pick up time, Doug went above and beyond to help us get a car and continue on our way to Portland, Maine. We thought our vacation was ruined, but in a matter of less than thirty minutes, Doug had us on our way. We are very thankful!
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October 2023 by Konstantinos Kagias
We booked weeks in advance, prepaid, and they called me hours before the pick up date to tell me they have no cars!!!! Second time this happens
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August 2023 by Jeff P.
Worst rental car experience possible!!!!I reserved a full size vehicle because I was going to drive my daughter and her belongings to college. I showed up at my designated time to get the vehicle and there were several people waiting that looked very exasperated at the situation. Once I got to the front of line, I can see why they were upset. I was told the only car I could get was an electric Chevy Bolt. I told the guy it wouldn't meet my needs for distance or capacity. His reply, "that's all I got for you bro." He had his hood pulled over his head and was laughing. I said, "well, I guess I will have to go to the Boston airport where Hertz will have more cars, please transfer my reservation there." He replied, "can't do that, bro, you need to cancel your reservation, bro, and make a new one, bro." Guy said "bro" two or three time every damn sentence! I replied, "please cancel my reservation." He replied in a pissed off voice, "I CAN'T DO THAT!" I replied, "you are sitting a Hertz computer and you can't cancel my reservation?" He got even more indignant, "YAH, THAT'S RIGHT." I calmly replied, "I guess I better go somewhere else for my rental car." He replied, "sounds good, have a great rest of your day!" The guy never apologized about not having my vehicle and ended our exchange with that smart ass remark. I never gave this guy any attitude. I was calm and respectful the whole time and he acted like a complete jackass.The final blow was when a $72.25 charge from Hertz appeared on my credit card. This was a "no show" fee. Unbelievable!!!!
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August 2023 by Jon Smiht
I came to rent a car, having pre-booked a month in advance on the website. Before that I read reviews about this place and didn't save the whole night because I had to travel with a small child and two dogs from Boston to Seattle. I don't speak English at all and I thought that would be a problem. There was a girl behind the counter who handled this flow of people very quickly. Customers would come in to pick up their car, customers would come in to drop off their car. She was doing the paperwork and in between she had time to stagger the cars. It was my turn and I used the online translator on my phone. A lot of surprises were ahead of me, my credit card with a positive balance refused to write off money from the limit, the bank said that the card is not blocked, calls to the bank, friends, acquaintances. In between customers and picking up cars, she continued to counsel us constantly and help us find a way out of the situation. Now we are all together here in Seattle and it's all thanks to Wossen Gebeyehu. Thank you so much for your help and patience, if it wasn't for you we wouldn't have left))))))
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July 2023 by Robert Gustafson
The staff were friendly, but they had almost no cars. I asked for an economy car and ended up with a big gas guzzler. I also had to wait an additional 20 min.
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June 2023 by Andy Browsky
Janelle D. was extremely pleasant to work with. She was energetic, and made the rental experience easier and more efficient than most all other service locations I've come across.
