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October 2023 by Rosalind Mott
My experience here reinforces my opinion that Enterprise is the best rental company. Excellent, fast service and a free upgrade when our chosen car class was not available. We loved working with Rose Wu. THANK YOU!
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September 2023 by Samir M
Poor customer service at this location.Zero active listening skills, the employee was talking over me while trying to explain to him the issue.If you're looking for a positive experience do NOT do business with Enterprise in Somerville as they do not prioritize customer satisfaction.
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August 2023 by Kristine A.
When I got there after walking from the T, their system went down. Like the whole entire computer system for the company, not just that location. There were a few people in front of me but thankfully this wasn't an issue. They decided to write everything down for their records. Chris & Rosemary were super helpful & friendly. they kept their coll & still did their job despite this computer malfunction. We waited a bit longer than usual but it wasn't bad at all. I ended up with an upgrade which was nice. I was glad to have come here instead of dealing w/ the airport which is pricier, more hectic, & tunnel being closed would be a nightmare. So yeah, would go there again.
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August 2023 by Bobbi Hodgkins
I would just like to shout out Abdel At Enterprise on mystic ave in Somerville MA for such an easy car rental experience. I would most certainly use this company again to book a car rental. Abdel was very pleasant and was quick to with timing and the car itself. I must thank the company and Abdel for such a wonderful experience! Thank you! Don’t think twice about using this company !
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August 2023 by Kevin Silva
Horrible I got ripped off and never got my deposit back even though they say they deposited it. I’ll never rent from enterprise again
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August 2023 by felipe nonato
Im a regular here, always had the best experience with everyone. Chris who’s usually the one I conduct business with and now Rose. Wonderful attentive and caring staff they are like family to me at this point.
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July 2023 by Yan Schechter
The employees are nice but the cars are not. They game me a car that had over 60k miles on it, the engine started rattling and check engine light went on. I called to ask for a replacement, instead they suggested that I take the car to get an oil change. Definitely last time with this brand.
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July 2023 by Dave Reynolds
Excellent customer service from Abdel and Chris. Very helpful and courteous. A lot less expensive than renting at Logan and only a short Uber away from the airport. The car was in very good condition.
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July 2023 by Tania Gutierrez
Great service during all process, Rose was excellent explaining and giving all details. Car was good as well.
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June 2023 by Ishmael C ambrocio
I really had hung a bad experience with this branch I will never rent a car anymore . They charge 250 for a cleaning fee and I swear the car was perfectly very clean and did not give my deposit back $150I did try to contact them and they couldn’t do anything not even the manager .Very unprofessional people that work there .And they don’t explain anything when you get to the branch they will just give you the keys and leave . And after you return the car they charge fees automatically from your card that you used . Please now make sure now to ask for their policy because they won’t tell you just to make more money .????
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May 2023 by Liz Gardner
everyone I spoke with was super nice and accommodating, especially when I had to extend my rental for a few weeks while I was waiting for my car to be repaired. I’ll definitely rent a car from this location again!!!
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May 2023 by Fabian Chavez
Best Car rental place in the greater Boston Area, hands down! Above and Beyond
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April 2023 by youssef haddadi
Extremely convenient . The help goes above and beyond,a variety of car options and flexible hours .they picked me up from home to pick up the car and dropped me back home when I returned it. And the driver couldn't be more pleasant and friendly, at the end he thanked me for my business. I highly recommend it
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March 2023 by Ernie Mendez
I had origanally booked a rental with Hertz. When I arrived they did not have my vehicle that was promised. They were rude and not very accomadating. I was going to Virginia that day and only had an hour to find another rental because it was on a Saturday and they all closed at noon. I went to Enterprise in Somerville. They had the rental I needed. They were very friendly , accomadating and understanding. Even less expensive. I made it there a half hour before they closed. I can not thank these people enough. Upon returning my rental they were polite and professional. This whole experience with Enterprise was excellant. Shout out to Abdul and the gentleman that rented me the car that Saturday. Needless to say, going forward, Enterprise will be my only choice as my rental company. Thank you.
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March 2023 by Christina H.
i went to get a rental today that i had reserved. They denied me because of my card and just two weeks ago i got an rental with the same card. and then they closed 10 minutes early. And when i called the headquarters they said i can use my card theres no rules saying that they don't accept my card
