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March 2024 by David Tan
Spoke on a phone with a representative. Horrible customer service
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March 2024 by Omar Jamal
Getting a cashier's check was a breeze. Maria and Tarik were very helpful and polite.
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February 2024 by Kirsten Self
Staff are incredibly rude. Came in to get some cash and break some bills- no one would make eye contact with me. A woman was just sitting at the desk and said to me “oh I’m not open”. I asked as a patron if I could use the bathroom for which there was a code, and they said no. Poor service, not a positive institution for the community or for people with disabilities.
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January 2024 by Serkan Çelebi
We met with Yalçın Ozaydın today, he was very helpful and patient, he solved all our problems in a polite manner, I thank him very much?
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November 2023 by John Florez
Amazing staff and well knowledgeable. I felt they were very helpful and the hospitality was exceptional. I don’t bank with Bank of America but I will consider to move over due to their professionalism.
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August 2023 by Geele Geedi
The worst place to do banking bad customer services the bank managers are rude They dont talk to you if you in need some thing or have a question ..Stay away from this place. The staff in this branch are a shame to Bank of America. One if the new ladies skipped me and she want and served a customer who come after me. Very rude and if i can give them 0 i would but i cant.
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June 2023 by Jason Campano
Great people great customer service
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June 2023 by Mussie Araia
Worst customer service except to one long time teller.
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June 2023 by karina bedoya-ross
Always nice and helpful, quick too!
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April 2023 by Silvia Reinosot
Excellent service and very friendly and helpful staff. I met Michael to open a bank account and he was extremely helpful
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April 2023 by T R.
HORRIBLE Customer Service. I've left this branch twice, gone straight to Harvard Square and gotten help where NO ONE at this branch seemed to know what they're doing. or just lazy-- a complete waste of time. Never again, which is sad because this branch is closer to me. Oh well.
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December 2022 by Kelly Gavin
Michael, at the BOA in Davis Square, was so helpful and patient as we had a nuanced request. He was able to effortlessly resolve our needs and did so with a great attitude the whole time. The entire staff was great, but Michael was particularly awesome.
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October 2022 by Disha Zalani
Had a lovely experience. Leo was extremely helpful, explained things patiently. In and out after getting all my things done within 15 minutes.
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October 2022 by mental boom 6969
Leo was really nice. Gave me a fee waiver for waiting 25 minutes. Best branch ever
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September 2022 by David Andrade
Had a poor experience at BOA in Brookline. Went to the Highland ave location in Somerville and they were very helpful. Maria deserves praise for her knowledge, courtesy, and professionalism. Would definitely return!
